Regional Operations Manager (IKC)

DaVita • Federal Way, WA

5d • Remote

About The Position

DaVita Integrated Kidney Care (IKC) is building an integrated care model to support patients with kidney disease and provide holistic care. The Regional Operations Manager leads the team from a home office remotely, travels as needed, and engages with IKC teammates, cross-functional teams, and local dialysis providers within the market.

The role leads a team of IKC Registered Nurses who case manage dialysis and chronic kidney disease patients, manages two supervisors, and supports non-clinical IKC care coordinators. The manager is accountable for team performance and productivity, represents the IKC leadership team, and supports a positive workplace. Responsibilities include managing disease management programs, using data to improve patient outcomes, providing clinical support to nurse case managers, and ensuring quality, compliance, and operational goals are met.

Requirements

• Unencumbered Registered Nurse licensure.
• Current CPR certification.
• Minimum of 3–5 years of management experience leading and managing teams.
• Experience managing to data-driven outcomes and process improvement.
• Strong communication skills concerning medical management, operational, and business-related issues.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Home office with internet connectivity providing at least 1 Mbps upload and 1 Mbps download speed.

Nice To Haves

• Minimum of 1–2 years of experience in clinical nursing leadership.

Responsibilities

• Effectively manage disease management programs in the designated market or geography.
• Review and analyze data to drive patient care outcomes across programs in the market.
• Build and manage effective relationships with internal and external clients.
• Provide clinical support to reporting Registered Nurse Case Managers and provide direct nursing care as needed.
• Lead direct reports and manage teammate employment and HR activities, including payroll, PTO, hiring, onboarding, professional development, performance management, and disciplinary actions when necessary.
• Ensure compliance with applicable regulations and DaVita policies.
• Monitor risk management and quality assurance compliance.
• Achieve quality and metric goals in Integrated Kidney Care programs.
• Coordinate activities with the DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and others as needed.
• Evaluate processes for cost effectiveness and to reduce operational expenses.
• Implement initiatives and analyze their impact against outcome expectations.
• Create and submit reports and analyses of teammate performance as needed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs, including on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed