Manager, Palliative Care (IKC)
About The Position
The Manager, Palliative Care (IKC) leads the DaVita IKC Palliative Care interdisciplinary team and is accountable for teammate performance, daily clinical operations, quality outcomes, and consistent execution of palliative care workflows. The manager provides direction, coaching, and oversight so the team delivers timely, high-quality, goal-concordant support to adults living with advanced chronic kidney disease, end-stage kidney disease, and serious comorbid illness. The role partners with IKC leadership, nephrology practices, dialysis clinic teams, providers, health plans, hospice and palliative care partners, and other stakeholders to improve care coordination, expand access to supportive services, and ensure safe, therapeutic, ethical, and compliant patient care. It also requires discretion and sound judgment in handling confidential patient, teammate, and business information, in accordance with privacy and compliance requirements.
Requirements
- Active, unrestricted clinical license in good standing, appropriate to discipline and state requirements.
- At least 5 years of experience in palliative care, hospice, nephrology, advanced chronic illness, complex care management, or a closely related clinical setting.
- Demonstrated experience using quality and clinical or operational data monitoring to lead teammate accountability and process improvements that drive outcomes, strengthen practice consistency, and support reliable patient-centered performance.
- Intermediate computer skills and proficiency with MS Word, Excel, PowerPoint, Outlook, electronic medical record systems, documentation tools, and reporting or tracking systems.
- Travel up to 25% is required.
Nice To Haves
- Bachelor’s degree in nursing, social work, healthcare administration, or a related field.
- Renal, dialysis, CKD, or ESKD care experience.
- Certification in hospice and palliative care, case management, nephrology nursing, nephrology social work, healthcare quality, or a related specialty.
Responsibilities
- Lead the Palliative Care IDT team by setting expectations, coaching, providing performance feedback, and promoting accountability for quality, timeliness, documentation, teammate engagement, and patient-centered outcomes.
- Apply palliative care and renal palliative care principles, including serious illness communication, goals-of-care conversations, advance care planning, and symptom-focused support; support hospice referral pathways, concurrent hospice and dialysis, conservative kidney management, and compassionate care transitions.
- Own daily team operations, including referral management, patient prioritization, interdisciplinary case review, escalation pathways, documentation expectations, closed-loop communication, and partner follow-through.
- Monitor and improve performance using clinical, operational, and quality data, including trends in referral completion, advance care planning, hospice and palliative care connections, care transitions, patient and caregiver experience, and avoidable acute care utilization.
- Build cross-functional relationships with IKC leadership, nephrology practices, dialysis clinic teams, providers, health plans, hospice agencies, palliative care partners, and other stakeholders to remove barriers and strengthen care coordination.
- Support the development, refinement, and implementation of palliative care workflows, education, tools, and program improvements.
- Protect confidential patient, teammate, and business information and adhere to privacy and compliance requirements.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
