Palliative Care Coordinator

Empatia • Northbrook, IL

16h

About The Position

The Palliative Care Coordinator coordinates and manages the day-to-day business operations of the palliative care department. The role supports efficient patient care through referral intake, insurance and authorization work, scheduling coordination, medical record maintenance, billing support, relationship management, customer service, quality improvement, and marketing activities. The position may require occasional travel.

Requirements

• High school diploma or equivalent.
• At least three years of experience in healthcare delivery or related business operations.
• Strong knowledge of medical terminology and a customer-service focus.
• Understanding of insurance reimbursement processes.
• Effective data-entry, problem-solving, and communication skills.
• Proficiency with computer applications and electronic medical records.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to handle occasional travel as required.

Nice To Haves

• College degree preferred.
• Part B billing experience preferred.
• Licensed Practical Nurse or Registered Nurse credential preferred but not required.

Responsibilities

• Coordinate daily operational activities of the palliative care department.
• Process patient referrals by obtaining admission and insurance information to support timely and appropriate admission.
• Document referral outcomes, follow up as needed, and identify alternative resources when applicable.
• Contact patients and families within one hour of referrals received during business hours, and follow up the next business day on referrals received outside business hours.
• Maintain communication with pending patients, families, and referral sources, and track prospective patients and those not taken under care.
• Coordinate and optimize Nurse Practitioner schedules with attention to geography to improve time management and reduce costs.
• Verify insurance benefits, identify payer sources, and obtain required authorizations.
• Assist staff with credentialing document submissions and maintain credentialing logs.
• Notify the palliative care team when patients are accepted and provide relevant insurance and admission details.
• Manage clinical record functions in compliance with applicable state and federal regulations and company policies.
• Coordinate information for interdisciplinary team meetings and other essential meetings.
• Provide accurate and timely information to the Billing Department to support billing and collections; assist with denial management and audits.
• Build and maintain professional relationships with referral sources, including Gentiva family of companies.
• Serve as a resource for patients, families, and the community regarding palliative care services.
• Maintain customer service standards, monitor satisfaction, and identify opportunities to improve services.
• Participate in quality assurance and performance improvement initiatives.
• Implement marketing and promotional initiatives as directed.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical insurance
• Dental insurance
• Vision insurance
• Mileage reimbursement or fleet vehicle program
• Generous paid time off
• Seven paid holidays
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life insurance
• Company-paid long-term disability insurance
• Voluntary pet, critical illness, accident, and long-term care benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED