Palliative Care Program Manager

HHC•Indianapolis, IN

About The Position

The Palliative Care Program Manager provides operational, business, and administrative leadership for the Palliative Care Program in support of Eskenazi Health’s mission, vision, and strategic priorities. The role oversees program operations, strategic planning, financial and workforce processes, performance measurement, quality improvement, and administrative support of clinical services. It collaborates with the interdisciplinary Palliative Care team and internal, academic, community, and organizational partners to support effective program delivery, growth, and sustainability. The position uses independent judgment to coordinate resources, improve processes, and advance program goals. Eskenazi Health is the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide primary and specialty care at a 333-bed hospital and outpatient facilities on and off the downtown campus, including Eskenazi Health Center sites throughout Indianapolis.

Requirements

Bachelor’s degree in nursing, healthcare administration, business administration, or another health-related field.
Five years of progressive healthcare experience.
Experience working with interdisciplinary healthcare teams and coordinating complex clinical and operational initiatives.
Demonstrated leadership experience in healthcare operations, program management, or clinical program administration.
Strong leadership, organizational, critical-thinking, problem-solving, and decision-making skills.
Ability to prioritize and manage multiple complex responsibilities and initiatives independently in a dynamic healthcare environment.
Knowledge of healthcare operations and clinical workflows, preferably in palliative care, hospice, serious illness care, or a related clinical setting.
Knowledge of healthcare financial and business operations, including budgeting, resource management, and performance monitoring.
Ability to collect, analyze, interpret, and communicate program data for quality improvement, operational performance, strategic planning, and decision-making.
Strong program and project management skills, including goal development, resource coordination, implementation, timeline management, and outcome evaluation.
Excellent written, verbal, interpersonal, presentation, and facilitation skills, with the ability to communicate across clinical, administrative, academic, and executive audiences.
Ability to lead and collaborate effectively within an interdisciplinary healthcare team and across organizational departments.
Initiative, adaptability, creativity, accountability, and sound professional judgment.
Proficiency with electronic health records, healthcare information systems, data-reporting tools, and Microsoft 365 applications.

Nice To Haves

Master’s degree.
Experience in palliative care, hospice, serious illness care, or a related clinical setting.
Clinical healthcare experience.
Experience with healthcare budgeting, quality improvement, data analysis, performance reporting, or business operations.

Responsibilities

Manage the operational and business functions of the Palliative Care Program and develop, maintain, and implement its business and strategic plan to support growth, access, quality, operational effectiveness, and financial sustainability.
Develop, implement, evaluate, and improve program practices, processes, procedures, and workflows with the interdisciplinary team and organizational partners.
Support the administrative and operational needs of Palliative Care providers and clinical services.
Manage the program budget and financial resources within established parameters and promote responsible stewardship of available resources.
Collaborate with Eskenazi Health Foundation and other partners on philanthropic initiatives, funding and grant opportunities, community engagement, and special events.
Manage departmental workforce and personnel processes for the cost center with Human Resources and organizational leadership.
Support workforce planning and team operational needs, including recruitment, onboarding, scheduling, payroll, and other personnel processes as applicable.
Oversee program data, performance measurement, quality improvement, and reporting to evaluate clinical, operational, and financial outcomes and identify opportunities for improvement.
Serve as the department’s facility liaison for the fellowship program, coordinating fellow rotations, operational processes, funding requirements, and organizational resources with the fellowship coordinator and academic partners.
Oversee the No One Dies Alone program with the Spiritual Advisor, including volunteer recruitment, development, training, and operational coordination.
Build and maintain relationships across clinical, administrative, academic, community, and organizational partners to advance program goals and initiatives.