Regional Operations Manager (IKC)
About The Position
DaVita Integrated Kidney Care (IKC) is building an integrated care model to support patients with kidney disease. The Regional Operations Manager leads the team in a designated market or geography, working from a home office remotely and traveling as needed to engage with IKC teammates, cross-functional teams, and local dialysis providers. The role leads a team of IKC Registered Nurses who case-manage dialysis and chronic kidney disease patients, manages two supervisors, and supports non-clinical IKC care coordinators. The manager is accountable for team performance and productivity, and for creating a positive workplace. They represent the IKC leadership team with other IKC leaders and maintain a professional, business-like presence. The position manages disease management programs, uses data to improve patient-care outcomes, supports reporting nurse case managers, and may provide direct nursing care as needed. It also oversees teammate employment and HR activities, regulatory and policy compliance, risk management and quality assurance, quality and metric goals, operational costs, initiatives, and performance reporting. Travel is up to 30% within the market, with occasional travel outside the market.
Requirements
- At least 3–5 years of management experience leading and managing teams.
- Experience managing to data-driven outcomes and process improvement.
- Strong communication skills regarding medical management, operational, and business-related issues.
- Current CPR certification.
- Intermediate computer skills and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- A home office with internet connectivity of at least 1 MB upload and 1 MB download speed.
- Unencumbered Registered Nurse licensure is needed to provide the described clinical support and direct nursing care as needed.
Nice To Haves
- At least 1–2 years of experience in clinical nursing leadership is highly preferred.
Responsibilities
- Lead IKC RNs who case-manage dialysis and chronic kidney disease patients; manage two supervisors and support non-clinical IKC care coordinators.
- Manage team performance and productivity and foster a positive workplace.
- Manage disease management programs in the designated market or geography.
- Review and analyze data to drive patient-care outcomes across market programs.
- Build and manage effective relationships with internal and external clients.
- Provide clinical support to reporting Registered Nurse Case Managers and provide direct nursing care as needed.
- Lead direct reports and manage teammate employment and HR activities, including payroll, PTO, hiring, onboarding, professional development, performance management, and disciplinary actions when necessary.
- Ensure compliance with applicable regulations and DaVita policies.
- Monitor risk management and quality assurance compliance.
- Achieve quality and metric goals in Integrated Kidney Care programs.
- Coordinate activities with the DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and others as needed.
- Evaluate processes for cost effectiveness and reduced operational expenses.
- Implement initiatives and analyze their impact against outcome expectations.
- Create and submit reports and analyses of teammate performance as needed.
- Represent the IKC leadership team with other IKC leaders and maintain a professional, business-like presence.
- Travel up to 30% within the market, with occasional travel outside the market.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
