Sr. Renewal Operations Manager

Everfox•Herndon, VA

3d•$124,400 - $168,700•Hybrid

About The Position

The Senior Renewals Operations Manager is an experienced individual contributor responsible for optimizing and supporting Everfox’s contract renewal program. The role works with the Renewals Team to develop and implement a mature program focused on on-time renewals and accurate data. It collaborates with Sales, Services, Finance, and other stakeholders to define system requirements, improve workflows, and provide actionable insights that support strategic priorities. The position reports to the Sr. Director, Sales Operations. This is a hybrid role based in Virginia. The employee is expected to work onsite with the team several days each week, typically two to three days, on days set by the manager. Candidates are expected to live within about 50 miles of the office.

Requirements

At least 4 years of experience in Renewal Sales Operations or Renewal Sales Leadership.
Advanced proficiency in Salesforce.com, including Salesforce CPQ, data models, reporting, and dashboards.
Experience with government procurement processes, including RFPs.
Experience with channel-driven sales models.
Proficiency in Microsoft Excel and PowerPoint.
Exceptional communication skills and the ability to engage stakeholders across departments and seniority levels.
Strong organization and self-motivation, with the ability to prioritize competing demands in a fast-paced, regulated environment.
Ability to maintain confidentiality and professionalism when handling sensitive business data.
Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
Ability to evaluate information from multiple sources, reconcile conflicts, and turn high-level information into reportable details.

Nice To Haves

Experience with government clients.
Salesforce Administrator certification.
SOQL or SQL skills.

Responsibilities

Design and implement repeatable processes, documentation, and reporting to improve on-time renewals, conversions, technology refreshes, and overall renewal performance.
Develop dashboards and analyze data using Salesforce, Excel, and other tools; provide executive leadership with insights on renewal performance, churn trends, and forecast accuracy.
Collaborate with stakeholders to gather requirements, translate them into technical specifications, drive improvement projects, and lead automation initiatives for complex deal structures and government or enterprise procurement workflows.
Understand how Salesforce workflows support go-to-market processes and optimize data capture and reporting; serve as a subject matter expert for Salesforce.com and Salesforce CPQ.
Maintain accurate, current Salesforce records and ensure compliance with data standards.
Develop recordkeeping standards for Renewals Representatives, train them, and hold them accountable for maintaining CRM data; assist with data cleansing and validation.
Partner with leadership to design territories and assign renewal representatives.
Support training and change management to promote adoption of new systems, tools, and processes.