Renewal Specialist

11 Residential•Wenatchee, WA

9d•$27 - $31•Remote

About The Position

11Residential is seeking a Renewal Specialist for a new centralized team that remotely manages lease renewals across its portfolio. The specialist manages a high volume of renewals from initial outreach through signed lease, working with site teams to hear and resolve resident concerns. The role supports resident retention, leasing, and the development of retention strategies, with a direct impact on resident retention and portfolio stability and growth. This is a work-from-home position with occasional travel to properties. Candidates must live in Washington, Idaho, Montana, or California, within driving distance of an 11Residential community; candidates based in Eastern Washington or Idaho are highly preferred. The role requires a home office, a valid driver's license, and reliable transportation. Travel may include overnight stays, flights, or extended time in a vehicle. The base compensation range is $27–$31 per hour, based on experience and skills. Performance-driven commissions and tiered performance bonuses are also offered. The role includes a $450 work-from-home stipend for home office setup. Applicants must be able to pass a criminal background check and drug test. A positive Marijuana/THC result does not disqualify candidates in states where it is legal.

Requirements

At least 3 years of experience in multifamily property management.
A proven track record of success in leasing and resident retention.
Strong sales and customer service skills, including the ability to build rapport and turn conversations into results.
Excellent verbal and written communication skills across phone, email, and text messaging.
Ability to be flexible and adaptable in a new and evolving role.
Working knowledge of Fair Housing laws and lease renewal practices.
Proficiency in property management software.
Proficiency in Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
High level of integrity and compassion, with an emphasis on teamwork, inclusion, growth, and customer service.
Must be able to work remotely from home within an area and state where 11Residential manages properties, and occasionally travel to sites for in-person support.
Must hold and maintain a valid driver's license and have reliable transportation.
High school diploma or GED required.
Must be able to pass a criminal background check and drug test; a positive Marijuana/THC result does not disqualify candidates in states where it is legal.
Ability to perform the physical requirements described in the posting, including walking properties and climbing stairs, communicating in person, virtually, and by phone, and lifting, pushing, or pulling up to 25 pounds.

Nice To Haves

Experience with Yardi, CRM IQ, RentCafe, and HappyCo.
Bilingual in English and Spanish.
Candidates based in Eastern Washington or Idaho are highly preferred.

Responsibilities

Manage high-volume resident outreach and timely follow-up through renewal workflows.
Write, document, and plan clear written and verbal communications that support resident retention and renewals.
Coordinate with site-level office and maintenance teams to follow up on resident issues, concerns, and needs.
Apply renewal pricing guidelines to support revenue management and escalate issues outside the role's scope to appropriate leaders.
Track and report renewal and retention activity, including renewal status, notices to vacate, and residents' reasons for moving out.
Support leasing across multiple properties by managing the prospect queue, following up on leads, and scheduling tours and appointments for site teams.
Maintain accurate resident records, communication logs, and renewal documentation in appropriate systems.
Share feedback and insights from resident interactions to help improve retention and renewal efforts.
Ensure resident and prospect communications comply with Fair Housing laws and company policies.
Perform other duties assigned by management based on business needs.

Benefits

Medical, dental, and vision insurance coverages.
Health savings account.
401(k) with a 4% company match.
30% employee rental discount, based on availability.
Mileage stipend or reimbursement for traveling positions.
Education reimbursement program.
Paid time off, including vacation, sick time, paid holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
Growth and development opportunities.
$450 work-from-home stipend for home office setup.
Performance-driven commissions and tiered performance bonuses.