Renewal Specialist

TENTAC ENTERPRISES LLC•Normal, IL

2d•$17 - $17•Onsite

About The Position

The Renewal Specialist has dual responsibilities: performing Leasing Agent duties throughout the leasing process, from initial contact through occupancy, and managing the renewal process from preparing offers and following up through execution of renewal leases. The role represents the company to prospective and current residents, with the goals of retaining residents, maximizing occupancy, and supporting property profitability. The position is hourly and non-exempt, and is eligible for overtime. Bonuses are based on the on-site compensation plan. The role supports leasing, resident service, marketing, renewal administration, and property operations. It requires knowledge of the apartment community and local market, strong communication and customer service, and the ability to work independently and as part of a team. The position is based at Ironwood Gardens Apartments in Normal, Illinois, and reports to the Property Manager and Assistant Property Manager. A high school diploma is preferred. A valid driver’s license and current automobile insurance are required. The work includes prolonged periods sitting at a desk and using a computer, as well as standing, walking, giving tours, and meeting with prospective tenants. The employee must be able to lift up to 15 pounds and traverse properties with stairs and varied weather conditions. The schedule may include weekends and evenings on a rotating basis, and employees must be able to work any day of the week and overtime when required.

Requirements

Strong verbal and written communication skills, including the ability to work effectively with diverse groups and clients.
Ability to work independently and as part of a team.
Excellent customer service skills.
Ability to multitask and maintain excellent organization.
Dependability and willingness to go above and beyond for customers and coworkers.
Knowledge of community features and benefits, local-market trends and features, and the company’s services and facilities.
Ability to assist current and prospective residents effectively, follow supervisor directions, and remember and communicate company promotions and information.
Ability to read and write English fluently and perform basic to intermediate mathematical functions.
Valid driver’s license and current automobile insurance.
Maintain a neat, clean, and well-groomed appearance.
Ability to work scheduled hours consistently, any day of the week, and overtime when required.
Ability to work weekends and/or evenings on a rotating schedule.
Ability to sit at a desk and work on a computer for prolonged periods, stand and walk, give tours, meet with prospective tenants, traverse properties with stairs and in varied weather, and lift up to 15 pounds.
Finger dexterity to manipulate objects such as a keyboard; vision and hearing within normal parameters.

Nice To Haves

High school diploma.

Responsibilities

Lease apartments and actively sell the property’s products and services.
Respond to site visits and telephone inquiries, conduct site tours, present the community and available apartments, and lease apartments to prospective residents.
Develop and use effective telephone and personal sales skills.
Work to optimize occupancy and maximize effective leased rent, traffic, closing ratios, and budgeted occupancy percentages.
Work with property management staff to develop and implement sales and marketing strategies.
Maintain knowledge of the property and competitors through site visits, tours, and telephone surveys.
Prepare lease-related paperwork accurately and on time; explain lease documents and ensure required documents are complete before move-in.
Assist with move-ins, including lease preparation and signing, apartment inspections, processing records, and explaining lease obligations, neighborhood services, and resident participation opportunities.
Follow policies and procedures for resident qualification, screening, and acceptance; explain property policies and support their consistent application.
Maintain customer service standards; respond to resident requests, help resolve complaints and problems, and follow through on resolutions.
Maintain prospect, traffic, leasing, and renewal data; perform office and reporting work, maintain documentation and files, and post required notices.
Manage the process and documentation for lease renewals, transfers, and new move-ins, following the property’s renewal program.
Pull and evaluate renewal rates in Yield Star and work with the Property Manager and Yield Star consultant to approve rates.
Generate and review renewal offer letters, track short-term leases, maximize renewals, and distribute and document renewal incentives weekly.
Enter work-order requests related to incentives, coordinate work with property management and residents, and inform management about gift card incentives.
Contact residents by phone and email about upcoming renewal deadlines; explain renewal options, buyout policies, and pricing issues, and address renewal complaints using conflict-resolution techniques.
Enter requested renewal terms into the system, generate renewal leases, and email or deliver leases to residents.
Enter Notices to Vacate promptly and send monthly move-out notices.
Deliver resident gifts and inspect units on move-in day to confirm readiness.
Inspect grounds and enforce lease requirements for yard care, trash disposal, and junk cars.
Assist with planning and hosting resident functions and participate in required company training.
Work with the Property Manager on marketing programs, campaigns, and vendor relationships in line with market surveys and company sales goals.
Transport funds to the bank as required by company policy.
Perform other duties assigned by the supervisor.