Contract Renewal Specialist

Nexthink • Boston, MA

5d • Hybrid

About The Position

Join Nexthink’s Global Sales Operations team to manage the renewal process for contracts and subscriptions between Nexthink and its partners and customers in North America. The primary focus is retaining and growing subscription revenue across existing customer accounts. The role is based in the Boston office and requires working from the office at least three days per week.

The specialist works with customers and partners throughout renewals, handles renewal paperwork and order processing, tracks renewal contracts, and negotiates contract terms. The role also analyzes customer usage and satisfaction data, identifies retention risks and growth opportunities, and collaborates with sales, marketing, customer support, Solutions Consultants, Customer Success Managers, and Professional Services. It includes encouraging adoption of newer Nexthink products and packaged solutions, identifying account expansion opportunities, and forecasting and reporting renewal and expansion activity.

Nexthink describes itself as a global Digital Employee Experience company with more than 1,000 employees across 21 countries. Its total rewards package may include base salary and commission or performance bonus. The posting does not provide a specific salary range.

Requirements

• At least 5 years of experience in a similar position.
• Strong business acumen.
• Superior negotiation skills.
• Customer service mindset.
• Highly organized with attention to detail.
• Effective teamwork skills, independence, and a proactive, energetic approach.
• Resourcefulness and ability to succeed in a fast-paced environment.

Nice To Haves

• Experience in a high-growth scale-up.
• Salesforce experience.

Responsibilities

• Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
• Coordinate activities to ensure timely and accurate completion of renewal paperwork, including quotes and order processing.
• Establish a framework and process to track, manage, and maximize renewal contracts.
• Communicate regularly with customers and partners, follow up throughout the renewal process, and address questions or concerns.
• Retain existing customers by building and maintaining strong relationships.
• Identify opportunities to upsell or cross-sell additional products and services.
• Analyze customer usage patterns, satisfaction levels, and related data to identify renewal risks and opportunities, and develop retention strategies.
• Negotiate contract terms, pricing, and details to reach mutually beneficial outcomes.
• Maintain accurate, up-to-date records of client interactions, contract details, terms and conditions, and renewal processes; ensure documentation complies with company policies and industry regulations.
• Work with sales, marketing, and customer support teams to gather information, address customer concerns, and streamline renewals.
• Provide accurate forecasts and generate reports on renewal metrics, including renewal rates and customer satisfaction scores; present findings to management.
• Drive adoption of Nexthink’s latest products by explaining business value, timelines, and available support for moving to newer offerings.
• Position packaged solutions as a way for customers to gain more value from their subscriptions and identify account expansion opportunities.
• Partner with Solutions Consultants, Customer Success Managers, and Professional Services to align on account priorities and support smooth transitions.
• Track progress and expansion opportunities as part of renewal forecasting and reporting.

Benefits

• Base salary and may include a commission or performance bonus plan.
• Company-covered health, dental, and vision benefits for US employees.
• Access to life insurance, long-term disability, and accidental death/personal loss coverage.
• Flexible hours.
• Unlimited paid time off, in addition to company holidays.
• 11 company-paid holidays.
• Three extra days for volunteering.
• Hybrid work model.
• Structured onboarding to foster connections and team integration.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions and immediate vesting.
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed