Contract Renewal Specialist

Nexthink•Boston, MA

6d•$75,000 - $95,000•Hybrid

About The Position

Join Nexthink’s Global Sales Operations team to manage the renewal process for contracts and subscriptions between Nexthink and its partners and customers in North America. The primary focus is retaining and increasing subscription revenue from existing customer accounts. The role is based at the Boston office, with at least three days per week working from the office. The specialist works with customers and internal teams to negotiate renewals, manage renewal paperwork and processing, retain and grow accounts, support adoption of newer products, and maintain accurate forecasting and reporting. The position collaborates closely with Sales, Marketing, Customer Support, Solutions Consultants, Customer Success Managers, and Professional Services. Nexthink is a digital employee experience company with more than 1,000 employees in 21 countries. Its benefits include health, dental, and vision coverage, life insurance, long-term disability and accidental death/personal loss coverage, flexible hours, unlimited paid time off, paid holidays, volunteer days, professional training access, paid caregiver leave, a 401(k) with company matching, and referral bonuses. Compensation includes a base salary and may include commission or a performance bonus.

Requirements

At least 5 years of experience in a similar position.
Strong business acumen, superior negotiation skills, and a customer service mindset.
Experience working in a SaaS company.
Highly organized with attention to detail.
Effective teamwork, independence, and a proactive, energetic approach; resourcefulness and ability to succeed in a fast-paced environment.

Nice To Haves

Experience at a high-growth scale-up.
Salesforce experience.

Responsibilities

Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
Coordinate activities to complete renewal paperwork accurately and on time, including quotes and order processing.
Establish frameworks and processes to track, manage, and maximize renewal contracts.
Communicate regularly with customers and partners throughout the renewal process, follow up, address questions or concerns, and explain renewal benefits.
Retain existing customers by building and maintaining strong relationships.
Identify opportunities to upsell or cross-sell products and services.
Analyze customer usage patterns, satisfaction, and other relevant data to identify renewal risks and opportunities, and develop retention strategies.
Negotiate contract terms, pricing, and details to reach mutually beneficial outcomes.
Maintain accurate, current records of client interactions, contract details, terms and conditions, and renewal processes, ensuring compliance with company policies and industry regulations.
Collaborate with Sales, Marketing, and Customer Support to gather information, resolve concerns, and streamline renewals.
Forecast renewals and report on metrics, including renewal rates and customer satisfaction; present findings to management.
Encourage customers to adopt newer and valuable Nexthink products by explaining business value, timelines, and available support.
Position packaged solutions as a way for customers to gain more value from their subscriptions and identify account expansion opportunities.
Partner with Solutions Consultants, Customer Success Managers, and Professional Services to align account priorities and support smooth transitions.
Track customer adoption progress and expansion opportunities in renewal forecasts and reports.

Benefits

100% covered company health, dental, and vision benefits for US employees.
Access to life insurance, long-term disability, and accidental death/personal loss coverage.
Flexible hours.
Unlimited paid time off.
15 days of holidays, including 11 company-paid holidays.
Three additional days for volunteering.
Hybrid work model and structured onboarding.
Free access to professional training platforms.
Up to 16 weeks of paid leave for birthing parents or primary caregivers and 6 weeks for secondary caregivers.
401(k) plan with up to 4% company matching, with immediate vesting.
Referral bonuses for successful hires after three months of continuous employment.
Base salary; compensation may also include commission or a performance bonus plan.