Contract Renewal Specialist - North America
About The Position
Manage the renewal process for contracts and subscriptions between Nexthink and its partners and customers, with a primary focus on retaining and increasing subscription revenue across existing customer accounts. The position is based in the Boston office and requires working from the office at least three days per week. The role involves managing renewal contracts and paperwork, maintaining customer relationships and communication, identifying retention and expansion opportunities, analyzing customer data, negotiating renewal terms, maintaining compliant documentation, collaborating with internal teams, and forecasting and reporting renewal performance. It also includes educating customers about the value of continued service and relevant product improvements.
Requirements
- At least 5 years of experience in a similar position.
- Strong business acumen, superior negotiation skills, and a customer service mindset.
- Experience in a SaaS company.
- Highly organized with strong attention to detail.
- Effective teamwork, ability to work independently, and a proactive, energetic, resourceful approach in a fast-paced environment.
Nice To Haves
- Experience in a high-growth scale-up.
- Salesforce experience.
Responsibilities
- Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
- Coordinate activities and paperwork to complete renewals accurately and on time, including quotes and order processing.
- Establish processes to track, manage, and maximize renewal contracts.
- Maintain regular communication with customers and partners, follow up throughout the renewal process, and address questions or concerns.
- Build and maintain strong customer relationships to retain existing customers and identify upselling or cross-selling opportunities.
- Analyze customer usage patterns, satisfaction levels, and other relevant data to identify renewal risks and opportunities, and develop retention strategies.
- Negotiate renewal terms, pricing, and contract details to achieve mutually beneficial outcomes.
- Maintain accurate, up-to-date records of client interactions, contract details, terms and conditions, and renewal processes, ensuring compliance with company policies and industry regulations.
- Work with sales, marketing, and customer support teams to gather information, address customer concerns, and streamline renewals.
- Forecast renewals, report on renewal metrics such as renewal rates and customer satisfaction, and present findings to management.
- Educate clients about the value of continuing their relationship with Nexthink and highlight new features, benefits, or improvements.
Benefits
- Health insurance with company-covered benefits for US employees.
- Dental insurance with company-covered benefits for US employees.
- Vision insurance with company-covered benefits for US employees.
- Life insurance.
- Long-term disability coverage.
- Accidental death and personal loss coverage.
- Flexible hours.
- Unlimited paid time off.
- 11 company-paid holidays.
- Three additional days for volunteering.
- Hybrid work model and structured onboarding.
- Free access to professional training platforms.
- Paid leave of up to 16 weeks for birthing parents or primary caregivers and six weeks for secondary caregivers.
- 401(k) plan with up to 4% company matching contributions and immediate vesting.
- Bonuses for successful employee referrals after three months of continuous employment.
- Base salary and may include a commission or performance bonus plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
