Renewal Sales Specialist
About The Position
As a Renewal Sales Specialist at Diebold Nixdorf, you will generate revenue through maintenance and subscription renewals and by upselling additional services. You will contact existing customers, build relationships, renew contracts, and identify upsell opportunities through calling campaigns and email communication. This customer-facing sales role covers an assigned territory and involves interacting with multiple levels of leadership at small and midsize financial institutions. The role also includes preparing sales forecasts, obtaining quotes, researching customers online, and maintaining records in the customer relationship management (CRM) system. The position is hybrid, with two required office days in North Canton, Ohio.
Requirements
- Bachelor's degree and/or equivalent work experience.
- Ability to manage a high volume of outbound customer calls.
- 1–3 years of sales and/or customer service experience.
- Ability to thrive in a fast-paced inside sales/customer service environment.
- Strong organizational skills and the ability to prioritize and manage time effectively.
- Ability to track information accurately with strong attention to detail.
- Excellent mathematical skills, with emphasis in accounting or financial math.
Nice To Haves
- Exposure to CRM systems.
- Previous outbound or inside sales/customer service experience.
- Highly motivated, well-organized, flexible, and results-oriented.
- Ability to assess, manage, and operate effectively while handling multiple priorities in a mission-critical environment.
- Excellent verbal and written communication skills.
- Proven flexibility in a team setting.
- Consistently demonstrates high energy and proactive behaviors.
Responsibilities
- Follow best practices and processes to achieve and exceed the annual quota through renewal sales, while identifying upsell opportunities to maximize growth.
- Own a territory and build relationships with customers.
- Discuss the value of maintenance renewals with customers through email and calling campaigns to secure business.
- Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue.
- Make outbound calls to inform customers about upcoming renewals and available renewal options.
- Respond promptly to customer calls and emails related to renewals.
- Create and provide customer proposals and supporting documentation or brochures to help close renewals on time.
- Use Salesforce to document, report, and forecast current and future renewal opportunities.
- Collaborate with field-based and inside sales teams and provide forecasts to the manager.
- Work with business partners to build positive relationships and stay informed about renewal processes, campaigns, and technology changes.
- Assist in executing campaigns targeting existing customers.
- Manage and track the maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance, and Global Business Services.
- Assist with other sales and marketing tasks as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
