Sr. Renewal Operations Manager

Everfox•Herndon, VA

1d•Hybrid

About The Position

The Senior Renewals Operations Manager is an experienced individual contributor responsible for optimizing and supporting Everfox’s contract renewal program. The role works closely with the Renewals Team to develop and implement a mature program focused on driving on-time renewals and maintaining clean data. It collaborates with Sales, Services, Finance, and other stakeholders to define system requirements, enhance workflows, and provide actionable insights in support of strategic priorities. The position is hybrid in Virginia, with on-site work typically two to three days each week. Specific days are set by the manager, and candidates are expected to live within about 50 miles of the office. The role reports to the Sr. Director, Sales Operations.

Requirements

At least 4 years of experience in Renewal Sales Operations or Renewal Sales Leadership.
Advanced proficiency in Salesforce.com, including Salesforce CPQ, data models, reporting, and dashboards.
Experience with government procurement processes, including RFPs.
Proficiency in Microsoft Excel and PowerPoint.
Exceptional communication skills and the ability to engage stakeholders across departments and organizational levels.
Highly organized and self-motivated, with the ability to prioritize competing demands in a fast-paced, regulated environment.
Ability to maintain confidentiality and professionalism when handling sensitive business data.
Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
Analytical, strategic, and proactive, with a solutions-oriented mindset.
Detail-oriented, adaptable, collaborative, and able to manage multiple projects amid changing priorities.
Able to critically evaluate information from multiple sources, reconcile conflicts, and turn high-level information into reportable details.

Nice To Haves

Experience with government clients.
Salesforce Administrator certification.
Experience with channel-driven sales models.
SOQL or SQL skills.
Passion for process improvement.

Responsibilities

Design and implement repeatable processes, documentation, and reporting to drive on-time renewals, conversions, tech refreshes, and overall renewal performance.
Develop dashboards and conduct in-depth data analysis using Salesforce, Excel, and related tools; provide executive leadership with actionable insights on renewal performance, churn trends, and forecast accuracy.
Collaborate with stakeholders to gather requirements, translate them into technical specifications, drive improvement projects, and lead automation initiatives for complex deal structures and government or enterprise procurement workflows.
Understand how Salesforce workflows support go-to-market processes and optimize data capture and reporting.
Serve as a subject matter expert for Salesforce.com and Salesforce CPQ.
Maintain accurate and current Salesforce records and ensure compliance with data standards.
Develop recordkeeping standards for Renewals Representatives, train them, and hold them accountable for maintaining CRM data.
Assist with data cleansing and validation to support reporting needs.
Partner with leadership to design territories and assign renewal representatives.
Support training and change management to encourage user adoption of new systems, tools, and processes.