Operations Manager, Provider Enrollment

Gainwell Technologies LLC•Any city, OH

18h•$91,100 - $130,200•Remote

About The Position

Gainwell is seeking an experienced Operations Manager to lead Provider Enrollment operations supporting healthcare clients. The role oversees daily contact center operations, develops leaders, strengthens client relationships, and drives improvements in quality, service delivery, and operational performance. The manager works with internal and external stakeholders to resolve business challenges, improve processes, and deliver against contractual commitments. This is a remote position managing remote teams. The successful candidate will lead a high-performing team supporting Contact Center and Provider Enrollment operations, and collaborate with clients, business partners, and leadership to achieve contractual performance goals. Candidates must reside in the Continental United States. Occasional travel may be required based on business or client needs.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Five or more years of experience leading healthcare operations, contact center operations, or business operations.
Five or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.
Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
Strong leadership, communication, analytical, and problem-solving skills, with the ability to influence stakeholders and lead cross-functional initiatives.
Must reside in the Continental United States.

Nice To Haves

A degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.
Experience with remote management engagement.

Responsibilities

Lead day-to-day Provider Enrollment contact center operations, ensuring service levels, quality standards, operational KPIs, and contractual commitments are achieved.
Build, coach, and develop managers, supervisors, and frontline employees, fostering accountability, collaboration, and continuous improvement.
Partner with clients and internal stakeholders to address operational challenges, strengthen relationships, and deliver strong service and business outcomes.
Analyze performance metrics, improve business processes, manage budgets, and optimize workforce planning to improve quality, efficiency, and cost effectiveness.
Lead strategic initiatives, operational implementations, and cross-functional partnerships supporting business growth, innovation, and long-term client success.
Collaborate with clients, business partners, and leadership to drive operational excellence and achieve contractual performance goals.