Operations Manager Jobs

About The Position

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Develop and maintain workforce forecasts for DCEO, DCO, and Logistics teams based on capacity launches, rack deployments, decommission schedules, and operational volume drivers
• Build capacity models that account for data center lifecycle stages (build, launch, steady-state, decommission) and their unique staffing profiles
• Partner with regional operations leaders to align headcount plans with site launch timelines, colocation expansions, and infrastructure growth roadmaps
• Analyze technician utilization, ticket volumes, preventive maintenance schedules, and logistics throughput to optimize staffing ratios
• Model shift coverage requirements across 24/7 operations, accounting for shrinkage, attrition, training ramps, and seasonal variation
• Support hiring pipeline planning by providing lead-time-adjusted headcount recommendations to recruiting partners
• Track and forecast attrition trends across roles (DCEO technicians, DCO engineers, logistics coordinators) and recommend retention-informed planning adjustments
• Create dashboards and reporting that provide visibility into workforce health metrics: fill rates, time-to-productivity, overtime trends, and coverage gaps
• Develop scenario plans for new region launches, fleet expansions, and technology transitions that impact labor demand
• Drive standardization of workforce planning methodologies across geographies and operational functions

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave