FBH Clinical Operations Manager I

CCSWW•Portland, OR

25d•$37 - $41•Onsite

About The Position

Catholic Community Services, Family Behavioral Health is seeking a Clinical Operations Manager I for its Portland, Oregon location. The organization provides family-oriented behavioral health care for children, youth, and families, primarily in their homes and communities, and employs over 800 people. The Clinical Operations Manager provides leadership, supervision, and operational oversight to support Family Behavioral Health operations. The role supervises Operations Team staff and coordinates recruitment, onboarding, workforce administration, credentialing, training compliance, fiscal processes, technology support, client resource accountability, and facility and safety activities. It serves as a key operational resource to staff, supervisors, site leadership, Human Resources, Accounting, Clinical Quality Improvement, and System Leadership. The manager provides direct supervision, coaching, cross-training, workload coordination, timecard approvals, and performance reviews for Operations Team staff; participates in site and system leadership activities; oversees hiring and onboarding logistics; coordinates employee transfers, promotions, separations, and benefits enrollment; and manages credentialing, background-check, driving-record, and training-compliance processes. The position also handles monthly corporate credit-card reconciliation, client-needs requests and gift-card accountability, routine technology support, facility maintenance and safety coordination, and operational follow-up for clinical quality improvement. The manager maintains team coverage, supports consistent processes, and performs additional duties and special projects as assigned. The organization values compassion, diversity, a strength-based approach, social justice, and its staff. Starting base pay is $36.79–$40.93; the posting does not specify the pay period.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Four or more years of experience in a progressively responsible operations position.
Prior experience supervising, coaching, or coordinating the work of staff.
Knowledge of applicable laws, contracts, administrative codes, and other regulations.
Knowledge of quality-improvement theory, principles, and practice approaches.
Excellent interpersonal and organizational skills, including the ability to communicate respectfully with families and professionals.
Strong computer skills, especially in Microsoft Office.
Excellent written and oral communication skills.
Reliable transportation, a valid driver’s license, vehicle registration, and automobile insurance.
Acceptable driving record under CCS’ driving policy and ability to provide a current driving abstract.
Successful completion of required background checks before an offer of employment.
Ability to work independently and as a member of a team.
Ability to deliver culturally competent services and work effectively in multicultural situations.
Commitment to supporting and upholding the mission, beliefs, and values of Catholic Community Services.

Nice To Haves

Master’s degree in a related field.
Experience working in a private nonprofit organization.
Familiarity with social service or mental health terminology and practices.

Responsibilities

Supervise Operations Team staff through individual guidance, weekly team meetings, coaching, cross-training, workload coordination, and ongoing support.
Approve timecards twice monthly, complete annual performance reviews, and address performance or employee-relations concerns with Human Resources and leadership.
Attend weekly site leadership team meetings and monthly system-wide meetings; communicate operational information, identify support needs, and follow through on action items.
Oversee interview scheduling and preparation, reference checks, background checks, and other hiring-process logistics.
Coordinate onboarding, including technology issuance, new-hire paperwork, accounts and access, required training, and related start-up activities.
Manage promotion processes, coordinate staff separations with Human Resources, assist with annual benefits enrollment, and support employee transfers, promotions, and terminations in ADP and other systems.
Oversee annual background checks and driving abstract reviews for direct service staff; track and assist employees with Department of Health credentials and maintain related records.
Track required training, monitor completion, answer training-related questions, and coordinate follow-up on outstanding requirements.
Reconcile corporate credit-card activity monthly and collaborate with leadership and Accounting to review, approve, and process client-needs requests.
Manage client gift-card purchasing, inventory, tracking, distribution documentation, and reconciliation.
Troubleshoot routine technology issues involving cell phones, laptops, user access, and Wi-Fi; assist staff and coordinate additional support with Information Technology as needed.
Coordinate facility maintenance and safety activities, monitor identified needs, communicate with partners, and follow through to support a safe and functional work environment.
Develop and oversee processes supporting the accuracy, reliability, and appropriate use of clinical data in the EHR in alignment with organizational policies and reporting requirements.
Attend monthly Clinical Quality Improvement meetings with the CQI Manager and support operational follow-up related to quality, compliance, and process improvement.
Maintain working knowledge of Operations Team functions and provide coverage during absences, vacancies, or increased workload; promote consistent processes and continuity of support.
Participate in special projects and perform additional supervisory, operational, administrative, and program-support duties as assigned.