Rebate Operations Manager

Vertex Inc. • Boston, MA

1d • $128,800 - $193,200

About The Position

The Manager of Commercial Rebate Operations is a subject matter expert within the US Market Access organization, reporting to the Associate Director, Rebate Operations. The role combines data expertise, process optimization, automation, and innovation with hands-on execution and the development of new functional capabilities. The successful candidate collaborates across functions, maintains high standards of accuracy to mitigate revenue leakage, and adapts operations to the evolving customer base and portfolio while acting with compliance and integrity.

The role manages end-to-end commercial contract administration, including contract setup, rebate eligibility, volume reconciliation, discount validation, dispute resolution, and customer payment administration. It also supports contracting strategy, analytical reporting, forecasting, audit readiness, and the development of tools and infrastructure for rebate analysis. The position may be performed remotely, in a hybrid arrangement, or onsite, with the stated hybrid option based in Boston, Massachusetts.

Requirements

• Bachelor’s degree in a quantitative or technological discipline, such as Engineering, Computer Science, Accounting, Business, Statistics, Economics, or Finance.
• 4–6 years of U.S. pharmaceutical industry-adjacent experience with increasing responsibility in contract operations, contract management, trade and distribution, rebate processing, or payments to commercial payers, GPOs, IDNs, Medicaid, or the U.S. Government.
• At least 2 years of hands-on experience with managed care, Medicaid, or U.S. Government contract administration technology, such as Model N, Validata, EDI, or Helix.
• At least 2 years of experience reviewing and interpreting Managed Care, Medicaid, or U.S. Government Master Agreements and Rebate Agreements.
• Ability to work in a complex, customer-focused environment with tight deadlines.
• Ability to build collaboration and drive problem-solving within and across teams.
• Ability to influence stakeholders through effective written and verbal communication.
• Ability to prioritize and focus on value-driving activities.
• Strategic thinking and an analytical, solutions-driven mindset.
• Strong organizational skills and attention to detail.
• Intellectual curiosity, active listening, willingness to challenge the status quo and experiment when appropriate, and a focus on continuous learning and improvement.
• Strong business acumen, passion for innovation, ability to navigate ambiguity, and ability to manage complexity.
• High proficiency in Microsoft applications, including Excel, PowerPoint, and Word.

Responsibilities

• Manage end-to-end contract administration operations, including contract setup in Model N/Revitas, rebate eligibility, volume reconciliation, discount validation, disputes, and customer payment administration for Distributor/Specialty Pharmacy Service Fees and volume-based commercial rebates.
• Establish and maintain policies, procedures, and SOP standards to ensure consistency in payment packages.
• Support contracting strategy design, contract development, negotiation, and execution.
• Assist with special projects and work with Data Technology Engineering teams to build infrastructure and tools for rebate dashboards and analytical models.
• Optimize analytics and data for reporting and analysis of customer rebate trends and insights, or establish manual spreadsheets to support accurate financial analysis, validation, payment, and translation into Government Price Reporting systems.
• Research and interpret complex data to evaluate performance criteria by unit and customer, and perform financial analytics to execute and validate rebate calculations.
• Research and resolve customer disputes within contractual timeframes, meet obligations, resolve issues affecting multiple customer segments, and communicate with customers accurately and clearly while ensuring compliance with eligibility terms.
• Maintain contract administration documentation for audit purposes.
• Stay current with promulgated and proposed federal regulations affecting rebate and chargeback adjudications.
• Provide monthly and quarterly management reporting on contractual payment activities, dashboards, and trends; support forecasting analyses and ad hoc requests.
• Collaborate with cross-functional stakeholders to support transparency and coordination across processes and decisions, including taking ownership of parts of cross-functional processes as needed.
• Support Sarbanes-Oxley controls and their documentation, and participate in and support SOX-related, internal, and external audits.

Benefits

• Annual bonus eligibility
• Annual equity awards
• Medical, dental, and vision benefits
• Generous paid time off, including a week-long summer and winter company shutdown
• Educational assistance programs, including student loan repayment
• Commuting subsidy
• Matching charitable donations
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager