Senior Analyst, Revenue & Rebate Operations

Merck•Boston, MA

1d•Hybrid

About The Position

The Senior Rebate Analyst administers, analyzes, and governs rebates, fees, and discounts for EMD Serono’s contracted Market Access accounts. The role ensures timely, accurate rebate processing and supports financial insight, revenue integrity, and process optimization across the revenue management lifecycle. It prepares and validates complex payment packages and analyzes contract performance, financial trends, and revenue impacts. The analyst identifies discrepancies, risks, and forecast variances, partnering with Finance, Brand, Contracting, Pricing & Analytics, and Insights to resolve issues and support long-term stability. The role leads contract configuration and maintenance in the Model N Revenue Management System, contributes to process improvements, and develops reporting tools for decision-making. Its outputs are reviewed by senior leadership and directly affect financial reporting and revenue recognition. The position requires onsite work one day per week in the Boston, Massachusetts office and travel of up to 5% for domestic conferences. The role does not offer work-authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

Bachelor’s degree in accounting, finance, business, healthcare, or a similar discipline.
At least 1 year of industry experience in accounting, finance, revenue management, managed care rebates, or complex reimbursement systems.
Strong financial acumen and ability to analyze contractual terms and assess revenue implications.
Demonstrated experience working with utilization data and interpreting contractual metrics.
Advanced analytical and investigational skills, including the ability to perform root cause analysis.
Excellent understanding of healthcare, pharmaceutical, managed care, and provider industry dynamics.
Ability to manage high-volume, deadline-driven workflows with accuracy and sound judgment.
Exceptional written and verbal communication skills.
Ability to communicate openly, share information, foster trust, encourage constructive debate, make informed decisions, and secure shared commitment to outcomes.
Willingness to take risks and stand up for what is right while prioritizing customers’ and patients’ needs and experiences.
Commitment to setting and reaching ambitious goals, maintaining high standards, acting in the company’s best interest, and taking initiative to drive results.
Uphold ethical standards and honesty in all interactions.
Ability to streamline processes, focus on priorities, create impact, and adapt quickly to change.
Ability to embrace new ideas, challenge the status quo, seek innovative solutions, value diverse perspectives, and treat others with respect and dignity.
Must be eligible to work in the United States; work-authorization sponsorship is not offered.

Nice To Haves

Experience with Model N revenue management systems.
At least 3 years of experience in managed care rebates, revenue management, accounting, or complex reimbursement systems.

Responsibilities

Maintain expert-level knowledge of the Model N Revenue Management System to process, validate, troubleshoot, and optimize rebate payment packages.
Lead preparation and validation of rebate payment documentation, including original data submissions, validation, recalculations, and contract interpretation for approval and disbursement.
Analyze quarter-over-quarter trends, forecast variances, and customer performance against contractual benchmarks, and provide actionable insights to stakeholders.
Identify revenue risks, data inconsistencies, and process gaps; drive root cause analysis and implement corrective and preventive actions.
Lead contract setup, configuration, and maintenance in Model N to ensure accurate financial execution and compliance with contractual terms.
Develop and enhance dashboards and reporting tools that provide transparency into rebate liabilities, performance trends, and financial exposure.
Serve as a subject matter expert for assigned accounts, managing complex contractual structures and unique reimbursement dynamics.
Influence cross-functional stakeholders through fact-based recommendations and financial insight.
Lead or contribute to process improvement initiatives that enhance efficiency, controls, and scalability within rebate operations.
Maintain and enhance Standard Operating Procedures to ensure consistency, compliance, and knowledge transfer.
Mentor team members on account complexity, system functionality, and analytical best practices.