Rebate Processor

Joyful Jobs • Phoenix, AZ

9h

About The Position

The Rebate Processor processes rebates for assigned programs, confirming applications and supporting documentation are complete and accurate, calculating rebate amounts according to program guidelines, and contacting customers and contractors about missing information or rebate status. The role includes data entry, uploading, scanning, renaming, and electronically filing documents, along with meeting daily and weekly processing timelines.

The position also provides administrative and clerical support, including answering and directing calls, composing correspondence, managing files and records, sorting mail, maintaining office equipment, and assisting teammates with projects. The successful candidate is organized, detail-oriented, able to prioritize a varied workload, and able to work both independently and as part of a team. Proficiency in Microsoft 365 is required, and familiarity with or the ability to learn web-based software is important.

Requirements

• High school diploma and at least one year of related experience, or an equivalent combination of education and experience.
• Proficiency with Microsoft 365, including Office, Word, Excel, and Outlook.
• Knowledge of Adobe Acrobat, desktop computers, and related software.
• Knowledge of basic mathematical calculations.
• Experience with document imaging or scanning hardware and software and creating electronic document copies.
• Knowledge of standard office practices, procedures, and equipment.
• Knowledge of correct spelling, grammar, punctuation, phone etiquette, filing, and information systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills and the ability to adapt quickly.
• Ability to operate standard office equipment, including printers, copiers, scanners, and computer hardware.
• Ability to prioritize work, meet timelines, and follow written and verbal instructions.
• Ability to remain professional, confident, and patient; work as a team player; and contribute effectively with limited direction.
• Ability to maintain an organized workstation and follow a consistent work schedule.

Nice To Haves

• Some college education is strongly preferred.
• Prior experience with web-based software, or the ability to learn it.

Responsibilities

• Process program rebates and confirm applications are complete and information is correct.
• Perform basic mathematical calculations, including calculating rebate amounts according to program guidelines.
• Contact contractors and customers by phone, email, and mail to request missing or incorrect information.
• Work independently and with a team on ongoing projects, following weekly timelines.
• Enter application data and accurately upload documents into web-based software programs.
• Scan, rename, and electronically file rebate applications.
• Answer incoming calls and make outgoing calls to assist customers.
• Take messages or direct calls to appropriate colleagues.
• Compose letters, memos, and emails using proper grammar and punctuation.
• Follow office organizational guidelines for files and records.
• Sort and distribute incoming mail.
• Maintain office equipment, stock copier paper, and replace empty toner cartridges.
• Provide support for fellow team members’ projects as needed.
• Perform other office duties as assigned.

Benefits

• Health, vision, dental, life, and disability insurance available.
• Paid time off starting at two weeks for the first year.
• 40 hours of sick time.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED