Operations Manager

Sonepar • Springfield, IL

25d • Onsite

About The Position

Echo Electric, a Sonepar-owned electrical distribution company, is seeking a Branch Operations Manager for its Springfield, Illinois branch. The role focuses on warehouse and administrative functions and key branch financial measures. The manager evaluates and identifies process improvements to enhance branch operations, supports quality customer service, and coordinates branch activity with other locations and the Sales team.

Requirements

• Five years of experience in business, sales, or operations management, including applying management principles in strategic planning, resource allocation, sales forecasting, and coordinating people and resources.
• Bachelor’s degree in Business Administration, Management, Sales and Marketing, or a related field, or an equivalent combination of education and job experience as determined by the company.
• Demonstrated ability to build and maintain customer and vendor relationships.
• Clear and concise written and verbal communication skills.
• Leadership skills and ability to plan and schedule the work of others.
• Time management and organizational skills, including the ability to manage multiple priorities simultaneously.
• Proficiency with general computer applications and Microsoft Office, including Word and Excel.
• Strong customer service orientation.
• Attention to detail and problem-solving analysis and resolution skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Valid driver’s license and proven safe driving record; travel may occasionally be required.
• Passion for learning electrical products, their applications, and the electrical distribution industry.

Nice To Haves

• Experience in the electrical distribution industry is desired.

Responsibilities

• Direct and coordinate warehouse and administrative functions to ensure associates efficiently provide services that promote quality customer service.
• Participate in recruitment and selection processes.
• Develop direct staff through training and performance management initiatives.
• Manage inventory movement and audits.
• Coordinate inventory preparation, cycle counts using an RF system, vendor returns, product displays, and promotional materials for the counter sales area.
• Oversee the debit memo process with Accounting to expedite past-due items; manage cash and credit transactions, customer credit approvals, pricing contracts, and job queue management.
• Ensure timely responses to incoming calls, emails, and other communications.
• Maintain customer relationships and trust through appropriate follow-up and problem resolution.
• Assist with branch safety activities; ensure facility security and building management; and report accidents promptly with guidance from HR.
• Support other branches in securing customer orders in collaboration with the Sales team and Managers.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid short-term and long-term disability insurance and life insurance.
• Paid time off and paid holidays.
• 401(k) match.
• Profit sharing.
• Tuition reimbursement and employee development.
• Annual safety shoe reimbursement.
• Employee discount on products.
• Access to a variety of personal development trainings.
• Annual salary and eligibility for an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager