Assistant Operations Manager

Mattress Firm • Carrollton, TX

25d • $55,000 - $60,000 • Onsite

About The Position

The Assistant Operations Manager contributes to Mattress Firm's success by assisting with the efficient day-to-day operations of multiple functions within an assigned distribution center, supervising distribution center team members, and contributing to the center's financial objectives. The role ensures the team follows standardized operating processes and safety policies, and that the distribution center provides world-class service to internal and external customers. The position may also support onboarding new team members.

This position works a 12:00 p.m.–8:30 p.m. shift, and weekends are mandatory. The role is based in a warehouse environment and involves frequent sitting, standing, walking, talking, and hearing, as well as lifting or moving up to 100 pounds and other physical activities.

Requirements

• High school diploma or equivalent required.
• Legal authorization to work in the United States without the need for sponsorship; proof of eligibility to work is required.
• Ability to build goodwill, positivity, and loyalty by being open and approachable.
• Ability to motivate and empower individuals and groups to participate, commit, and perform to high standards.
• Ability to build team spirit, encourage collaboration and suggestions, identify individual and team strengths, and develop creative solutions.
• Ability to identify the aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and change strategies to meet different challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to assess the effect of business decisions on financial statements and long-term financial wellbeing.
• Warehouse, logistics, or supply chain knowledge.
• Computer literacy in Microsoft Outlook, Excel, and PowerPoint.
• Knowledge of general warehouse standard operating procedures, basic retail operations, inventory control, safety policies and procedures, and financial analysis, reporting, and budgeting.
• Ability to lift or move up to 100 pounds.
• Ability to perform the listed physical activities, including frequent sitting, standing, walking, talking, and hearing; hand and finger use; reaching; and occasional stooping, kneeling, crouching, or crawling. Sight is required to ensure personal and others' safety.

Nice To Haves

• Bachelor's degree preferred.
• Two or more years of related experience preferred.

Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.
• Contribute to meeting the distribution center's financial objectives compared to budget.
• Foster trust, open two-way communication, and cohesive teamwork, and communicate the organization's mission, values, and strategic vision.
• Communicate with team members through regular meetings and hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Maintain company standards for distribution center appearance, cleanliness, and functionality.
• Identify and drive continuous improvement initiatives.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and safety policies and procedures are followed.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and raise concerns or issues to leadership.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Execute performance improvement plans, progressive discipline, and terminations when appropriate under company policy.
• Participate in monthly distribution center meetings and communicate wins, opportunities, questions, and concerns.
• Assist Loss Prevention with loss prevention and safety audits.
• May provide safety and other training, including periodic retraining, to distribution center team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave of absence requests in accordance with policy.
• May participate in interviewing and hiring distribution center team members.
• May manage the distribution center in the absence of the distribution center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or team meetings.
• May help onboard and train new distribution center team members.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain job knowledge through educational opportunities and contribute ideas to improve the team, department, and company.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED