Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team and helps drive store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. The role includes leading and directing store crew activities, communicating openly and promptly with crew and supervisors, supporting operational and service improvement plans, and helping customers with questions, problems, and complaints while promoting CVS customer service practices.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors in an open and timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management.
- Support employee staffing, training, and development.
- Support financial management and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
