Pharmacy Operations Manager

Walgreens•Gainesville, FL

25d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, helping ensure efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. The manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions or recommendations. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls under pharmacist supervision, and support for healthcare services allowed by law. It coordinates daily pharmacy activities, workflow, schedules, supplies, inventory-related tasks, records, equipment, compliance, insurance claim resolution, community outreach, and operational quality. It also supports hiring, onboarding, training, licensure tracking, and team performance, while maintaining required certification and developing pharmacy and healthcare knowledge. The position requires a high school diploma or GED, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire except in specified locations. The current hourly pay range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Must maintain PTCB certification through the designated program and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal; coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events; maintain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; ensure compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company policies for scheduling and training.
Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, using company resources as appropriate.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, soliciting feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.