Manager, Learning Operations Managed Services

Deloitte • Tampa, FL

1d • $134,500 - $265,100

About The Position

Learning Business Process as a Service (LBPaaS) helps enterprises operate and continuously improve learning programs through managed services, technology, and global delivery capabilities. The Manager, Learning Operations Managed Services leads the delivery and ongoing improvement of managed learning operations for large enterprise clients. The role translates operating requirements into scalable service processes across learning administration, content development, reporting, vendor management, and service performance management, partnering with client leaders, global delivery teams, and technology providers to improve learner experiences, service quality, and business outcomes.

This position is part of Deloitte’s Insights, Innovation & Operate offering within Human Capital, which helps organizations design, run, and continuously improve people operations. The Learning Business Process as a Service team delivers end-to-end managed learning operations across enterprise learning and development, customer education, and partner enablement, leveraging global delivery capabilities and technology and delivery partners. Recruiting for this role ends on 11/15/2026. Travel may be required up to 50%, on average, depending on assignments and clients.

Requirements

• Bachelor’s degree.
• At least 6 years of experience delivering learning operations, managed services, or business process outsourcing services for external clients, including at least 3 years in a consulting or client-service environment.
• At least 3 years of experience leading enterprise learning operations that included at least two of the following: learning administration, content development, helpdesk support, vendor management, or service-performance reporting.
• At least 1 year of experience leading a managed-services delivery workstream that included operational reporting, service performance management, or vendor management.
• At least 1 year of experience applying AI or automation to learning operations, including content authoring, workflow automation, or analytics.
• Ability to travel 0–50%, on average, based on the work performed and clients and industries served.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Limited immigration sponsorship may be available.

Nice To Haves

• Master’s degree or Master of Business Administration (MBA).
• At least 1 year of experience managing a global delivery model that included offshore or nearshore teams.
• At least 1 year of experience using learning management system (LMS) or human capital management (HCM) platforms.
• At least 1 year of experience managing customer education, partner enablement, certification, or credentialing programs.
• At least 1 year of experience measuring managed-services performance against service-level agreements.

Responsibilities

• Lead managed learning operations engagements from transition through steady-state delivery, including learning administration, content development, reporting, vendor management, and service performance management.
• Manage delivery plans, service-level agreements, operational metrics, risks, issues, and corrective actions across assigned client workstreams.
• Direct global delivery teams and coordinate work across Deloitte teams, client stakeholders, and technology and delivery partners.
• Identify and implement process improvements using AI, automation, and learning technologies to improve efficiency, quality, and learner outcomes.
• Lead client governance activities, including status reporting, performance reviews, decision tracking, and delivery communications.
• Mentor others and provide clear guidance.

Benefits

• Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Deloitte offers employees a broad range of benefits.
• Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager