Manager, Accounting Services (Managed Services)

PDI Technologies•Temple, TX

1d•Onsite

About The Position

At PDI Technologies, the Manager, Managed Services provides administrative and operational leadership to a large team of analysts, account managers, supervisors, and other service professionals who process customer financial transactions using PDI’s proprietary software. The role oversees daily service delivery, team performance, documentation, resource planning, and operational efficiency, ensuring work is completed accurately and on time. The Manager builds a positive team culture centered on collaboration, accountability, customer service, and continuous improvement. This position is based onsite in Temple, Texas and requires prior experience directly managing hourly employees.

Requirements

Bachelor’s degree in accounting, finance, business, operations, or a related field.
Experience managing a large, hourly, or shift-based workforce.
Experience in accounting services, financial operations, managed services, or customer account management.
Working knowledge of financial accounting principles and regulatory or compliance requirements.
Experience using performance metrics, automation, or AI-enabled tools to improve service delivery and operational efficiency.
Strong customer relationship management and problem-solving skills.
Ability to analyze operational and financial information and translate findings into action.
Strong verbal and written communication skills.
Advanced ability to use software and systems that support business operations.
Ability to work onsite in Temple, TX.
Prior experience directly managing hourly employees.

Nice To Haves

Experience with PDI Enterprise or similar business software.

Responsibilities

Lead, coach, and develop a managed services team that includes supervisors, analysts, account managers, and hourly employees.
Oversee daily operations, staffing, scheduling, workload distribution, attendance, and coverage to ensure customer commitments and performance standards are met.
Establish clear expectations, monitor team performance, provide constructive feedback, and conduct regular performance evaluations.
Mentor team members, identify development needs, and support high-potential employees in their professional growth.
Assign team members to customer accounts based on skills, experience, and customer needs.
Build strong relationships with customer decision-makers and support an effective flow of information and issue resolution.
Navigate challenging customer situations, including conversations with frustrated or dissatisfied customers.
Analyze operational and financial data to identify trends, improve efficiency, and support customer profitability.
Use metrics and benchmarks to monitor accuracy, quality, productivity, and overall team performance.
Maintain process documentation and identify opportunities to simplify, standardize, or improve work.
Ensure activities comply with relevant regulations, internal policies, and established procedures.
Partner across the organization to resolve issues, manage competing priorities, and deliver a consistent customer experience.