Senior Consultant, Learning Operations Managed Services

Deloitte • Tampa, FL

1d • $116,200 - $229,100

About The Position

The Senior Consultant, Learning Operations Managed Services supports delivery and continuous improvement of managed learning operations for large enterprise clients. The role coordinates operational activities across learning administration, content development, reporting, vendor management, and service performance management. It works with client stakeholders and global delivery teams to apply structured delivery practices, AI, and automation to improve service quality and learner outcomes.

The position is part of Deloitte’s Learning Business Process as a Service team within the Insights, Innovation & Operate offering in Human Capital. The team delivers end-to-end managed learning operations across enterprise learning and development, customer education, and partner enablement, combining functional expertise, technology, global delivery capabilities, and delivery partners. The role may require travel averaging 0–50%, depending on the work, clients, and industries served. Recruiting for this role ends on 11/15/2026.

Requirements

• Bachelor’s degree.
• At least 4 years of experience delivering learning operations, managed services, or business process outsourcing services for external clients, including at least 2 years in a consulting or client-service environment.
• At least 2 years of experience delivering enterprise learning operations that included at least two of the following: learning administration, content development, helpdesk support, vendor management, or service-performance reporting.
• At least 1 year of experience supporting a managed-services delivery workstream that included operational reporting, service performance management, or vendor management.
• At least 1 year of experience applying AI or automation to learning operations, including content authoring, workflow automation, or analytics.
• Ability to travel an average of 0–50%, depending on assigned work, clients, and industries or sectors served.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills; attention to detail and quality; ability to build and sustain professional relationships; strong interpersonal skills and a professional demeanor; ability to manage competing tasks in a fast-paced, dynamic environment; ability to meet deadlines and provide clear guidance.
• Limited immigration sponsorship may be available.

Nice To Haves

• Master’s degree or Master of Business Administration (MBA).
• At least 1 year of experience using learning management system (LMS) or human capital management (HCM) platforms.
• At least 1 year of experience supporting customer education, partner enablement, certification, or credentialing programs.
• At least 1 year of experience working with a global delivery team that included offshore or nearshore resources.
• At least 1 year of experience preparing managed-services performance reports or service-level agreement reporting.

Responsibilities

• Support transition and ongoing delivery of managed learning operations, including learning administration, content development, reporting, vendor management, and service-performance activities.
• Execute delivery plans and maintain operational documentation, status reports, issue logs, and action trackers for assigned client workstreams.
• Analyze service-level, quality, volume, and learner data to identify operational issues and recommend process improvements.
• Apply AI, automation, and learning technologies to improve content workflows, learning administration processes, reporting, and service quality.
• Coordinate activities among client stakeholders, global delivery teams, technology providers, and Deloitte teams to support timely delivery and governance activities.
• Lead projects or workstreams, manage and prioritize multiple tasks, meet deadlines, and provide clear guidance to others.

Benefits

• Discretionary annual incentive program; any award is subject to program rules and depends on factors including individual and organizational performance.
• Broad range of employee benefits; details are not specified in the posting.
• Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, mentorship, and skill building.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior