Professional Services Consultant - Managed Services

Clinisys•Tucson, AZ

13h•Remote

About The Position

As a Professional Services Consultant on the Managed Services team, you will help customers optimize, troubleshoot, maintain, and enhance their Clinisys environments after go-live. This highly technical, customer-facing role involves investigating complex system behavior and working with databases and laboratory information systems. The work combines remote support with customer-site engagement, with travel of up to 25% as required. Clinisys describes an AI-first approach as central to its purpose. Colleagues are expected to work confidently with AI-enabled tools, apply digital and analytical thinking, and adapt as technologies evolve. This role uses AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes. The position is performed in a normal office setting with minimal exposure to health or safety hazards, as well as at customer sites that may pose risks associated with healthcare organizations. New employees must attend or travel to an office in Raleigh, North Carolina; Tucson, Arizona; or Indianapolis, Indiana on their first day for onboarding. Candidates may need to meet customer-specific health and safety requirements.

Requirements

At least 3 years of experience supporting or administering LIMS for clinical, environmental, pharmaceutical, or toxicology laboratory informatics systems.
Bachelor's degree in Life Sciences, Computer Science, Information Systems, Health Informatics, or a related field.
Strong PL/SQL and database troubleshooting skills.
Experience supporting the software lifecycle.
Experience with testing, validation, UAT, or change management activities.
Strong analytical, problem-solving, and communication skills.
Familiarity with AI-enabled tools such as Microsoft Copilot.
Ability to meet customer-specific health and safety requirements when working on-site.

Nice To Haves

Experience with Clinisys or other LIMS platforms such as LabWare, STARLIMS, LabVantage, SampleManager, or Orchard.
Knowledge of reporting and analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS.
Experience with Python, Java, JavaScript, C#, PL/SQL, or similar technologies.
Familiarity with regulated laboratory environments, including GxP, CLIA, CAP, or ISO 17025.
Previous experience in Managed Services, Application Support, Technical Consulting, or Customer Success.

Responsibilities

Deliver premium post-go-live technical support to Clinisys customers.
Configure and optimize LIMS workflows in Clinisys Laboratory Solution.
Use PL/SQL, reporting tools, and system analysis to troubleshoot customer issues.
Resolve application workflow, database, and interface issues.
Perform root cause analysis and implement sustainable solutions.
Support enhancements, upgrades, testing, validation, and change management.
Create technical documentation and train customer administrators and end users.
Use AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes.