Operations Manager

Allied Universal • Maitland, FL

25d

About The Position

Allied Universal is hiring an Operations Manager to oversee the successful delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, and operational compliance, and serves as a support and escalation point for employees and clients. The Operations Manager promotes service quality, workforce stability, and operational consistency by addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships.

The position manages employee selection and placement, workforce scheduling and coverage, payroll processes, employee relations, and post-specific policy enforcement. It also requires effective communication and problem-solving to support employee satisfaction, client needs, and profitable operations.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and business intelligence tools for metrics analysis, reporting, automation, and presentations.
• Strong networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of new security professionals and first-line supervisors; develop career development and performance improvement plans; and evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job-transfer offers using company procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to ensure coverage and compliance with contract requirements; manage branch overtime and maintain a qualified flex workforce for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and placement readiness; review the weekly No Hours Report with branch Human Resources staff and disposition employees in accordance with company policy.
• Receive weekly timesheets, update WinTeam schedules as needed, run weekly payroll, maintain accurate records, resolve payroll discrepancies, and communicate their status to affected employees.
• Follow timekeeping and meal/rest-period policies, document required acknowledgements, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company in unemployment and workers’ compensation hearings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions, follow up to resolve issues, initiate and execute termination procedures, and complete required documentation.
• Promote employee morale and retention through proactive communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED