Operations Manager - Short Hills
About The Position
The Operations Manager is responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies, and procedures, ensuring efficiency and compliance. Reporting to the Boutique Director, this role is part of the Boutique management team and contributes to the team and the Boutique’s success. The Operations Manager is expected to lead by sharing Van Cleef & Arpels values with the team and serving as an ambassador for the Maison. The role oversees boutique administration, inventory, operations, logistics, financial processes, supplier coordination, maintenance, team development, audits, security collaboration, and daily opening and closing setup. Some travel within the region may be necessary. Van Cleef & Arpels offers career development and training on the Maison’s history, know-how, and creations. Applicants must have valid U.S. work authorization. Salary is negotiated based on skills and prior work experience; the listed salary range is $105,000–$110,000. Richemont offers a compensation and benefits package for eligible employees.
Requirements
- Bachelor’s degree.
- Minimum 7 years of experience in retail operations.
- Strong working knowledge of the Windows environment.
- Proficiency in Excel and PowerPoint.
- Strong project management skills.
- Excellent communication skills.
- Exceptional interpersonal and organizational skills.
- Valid work authorization for employment in the USA.
Nice To Haves
- Experience in the luxury sector is preferred.
Responsibilities
- Plan and schedule the effective, timely presentation of boutique administration, inventory, operations, and logistics.
- Ensure the team understands and follows brand guidelines and procedures related to store operations.
- Monitor daily boutique sales financial processes and ensure transactions and paperwork are accurately and promptly submitted to the corporate office.
- Coordinate suppliers, oversee daily boutique maintenance, and replenish supplies.
- Motivate, support, and develop the Vault team through regular meetings and updates on projects, events, and potential issues.
- Manage boutique stock and inventory in compliance with Richemont guidelines, and report potential issues.
- Follow up on audits and action plans, monitoring product movement and stock maintenance.
- Train new Boutique team members on financial guidelines, operations, and sales processes.
- Monitor working conditions and develop action plans to improve them when necessary.
- Manage the daily setup and unset of the Boutique for opening and closing.
- Collaborate with Richemont security management to improve security efficiency in the boutique.
- Contribute as a member of the Boutique management team to the overall success of the Boutique.
Benefits
- Generous compensation and benefits package for eligible employees.
- Career development opportunities.
- Training on the Maison’s history, know-how, and creations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
