Operations Manager Jobs

About The Position

Requirements

• 5+ years of human resources experience, preferably in hospitality, seasonal, or remote operations.
• Experience coaching managers or supporting performance management.
• Strong background in employee relations, investigations, conflict resolution, and policy guidance.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, seasonal environment.
• Professional, approachable, and supportive leadership style.
• Strong decision-making skills with the ability to balance guidance and accountability.
• Ability to handle confidential and sensitive information with discretion.
• Experience facilitating performance reviews, corrective action plans, and employee coaching.
• Ability to lift up to 50 lbs and work in outdoor conditions, including uneven terrain and extreme weather.

Nice To Haves

• Experience managing or supporting staff housing or remote workforce housing.

Responsibilities

• Own the annual seasonal hiring calendar in partnership with the General Manager and department manager.
• Coordinate job postings, applicant flow, interview scheduling, hiring checklists, and candidate communication.
• Support managers in using consistent interview questions, hiring standards, and evaluation scorecards.
• Help ensure new hires understand the realities of working at a remote winter resort, including housing, weather, schedules, guest expectations, and company standards.
• Own the employee onboarding process from offer acceptance through the first week of work.
• Supervise the Administrative Assistant to ensure onboarding documents, ADP setup, benefits information, employee files, and required acknowledgments are complete and accurate.
• Improve pre-arrival communication, first-day experience, staff orientation, and employee readiness.
• Identify recurring employee pain points and partner with managers to resolve them.
• Support employee recognition, feedback, communication, and engagement practices throughout the season.
• Serve as a trusted resource for employees and managers, addressing workplace concerns, guiding conflict resolution, and ensuring fair, consistent outcomes.
• Coach and support managers in handling performance issues, feedback conversations, and team dynamics, helping build leadership capability across departments.
• Lead and document employee relations matters, including investigations, corrective actions, and terminations as needed.
• Reinforce clear expectations, accountability, and consistent application of company policies and standards.
• In collaboration with the Administrative Assistant, support HR administrative functions, including onboarding, offboarding, and maintaining accurate documentation using ADP Workforce Now.
• Collaborate with leadership to maintain a professional, respectful, and supportive work environment across all teams.
• Directly supervise and support the Resident Advisor / Employee Activities Coordinator, providing guidance on housing-related escalations and alignment on overall employee experience.
• Partner across departments to identify trends, address challenges proactively, and improve the overall employee experience in a remote, seasonal setting.
• Perform other duties as assigned.

Benefits

• PTO per Borealis Basecamp policy
• Medical, Dental, and Vision Insurance (eligible after 60 days)
• Access to Borealis Basecamp activities
• Two last-minute stays per year in Basecamp accommodations
• Company-provided phone and computer