Operations Manager

Gold's Gym South Texas•Harlingen, TX

11d

About The Position

The Assistant Operations Manager is responsible for managing all facets of the gym, including hiring, training, developing team members, and overseeing gym operations. The role delivers excellent customer service to members while modeling the organization’s values and culture. The position also supports member experience, team member management, facility operations, budgeting, inventory, payroll, labor management, and facilities maintenance.

Requirements

Strong customer service orientation with proven results.
Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
Excellent verbal and written communication skills.
Open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.

Nice To Haves

Fitness industry experience is preferred but not required.
Promotionally oriented.

Responsibilities

Deliver an exceptional gym member experience and lead by example in overseeing member experience.
Provide and maintain a high level of customer service and make effective decisions to resolve customer service issues.
Walk the gym floor and assist members to help ensure a positive fitness experience.
Manage member feedback.
Hire, train, and schedule gym-level staff.
Train and develop front desk and/or frontline team members on standard operating processes for member acquisition and onboarding.
Manage and evaluate the performance of gym team members.
Oversee bi-weekly team member payroll, ensuring missed punches are corrected and submitted on time and payroll is signed off by the deadline.
Facilitate and monitor company-wide initiatives.
Ensure the facility is clean and operationally sound; help organize weights and inspect equipment to ensure it is in working order.
Manage gym operations, including gym-controllable inventory and assets.
Promote and stay aware of the gym’s social media and digital presence.
Apply understanding of budgeting, inventory, payroll, labor management, and facilities maintenance.
Maintain awareness of the competitive landscape and community around the gym.
Monitor job postings for the gym and ensure interviews are conducted consistently to prevent open positions in operations or fitness.
Direct sales through company-required outreach programs.