Operations Manager
SP Plus•Nashville, TN
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager oversees a parking facility operation, ensuring strong client service, effective team management, compliance, safety, and profitability. The role includes resolving client concerns, staffing and supervising employees, managing financial and operational procedures, coordinating vendors, and monitoring facility maintenance and claims.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- Commitment to delivering excellent customer experiences and client satisfaction, including finding unique ways to solve problems.
- Ability to react and problem-solve quickly.
- Experience using computer applications and systems, such as Microsoft Office Suite.
- Ability to learn internal computer programs.
- Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and communicate proactively about operational improvements.
- Hire, develop, train, and supervise a diverse team of employees.
- Determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily functions.
- Ensure parking, security, and cash control procedures are followed.
- Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and budget management.
- Identify procurement and vendor service needs for the location.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance and cleanliness standards.
- Monitor and review damage claims.
- Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
