Manager of Golf and Retail Operations

Invited • Irving, TX

12d

About The Position

The National Golf Operations Manager supports onboarding for newly hired Directors of Golf and Head Professionals, working with the Director of Golf & Retail Operations to provide a consistent training experience. The role conducts onsite training, visits clubs that need additional training or support with cost of goods issues, and assists with SKU setup for golf retail. The position also tracks outcomes, identifies recurring training gaps, coordinates training logistics, and prepares reports on onboarding, club visits, and cost of goods findings. The role involves frequent travel, including overnight travel, in a mix of office and club-based environments.

Requirements

• Bachelor's degree in business administration, Hospitality, Golf Management, or a related field.
• Three years of experience in golf operations, golf retail, or a related club operations role.
• Strong organizational skills and ability to manage multiple onboarding sessions and club visits on a rolling basis.
• Clear, direct communication skills for training new hires and coaching clubs through operational issues.

Nice To Haves

• Experience training or onboarding golf operations or retail staff.
• Working knowledge of cost of goods analysis for golf retail.
• Experience with SKU setup and management for golf retail.
• PGA or LPGA certification.

Responsibilities

• Support onboarding for newly hired Directors of Golf and Head Professionals in partnership with the Director of Golf & Retail Operations.
• Deliver onsite training for new hires, approximately 20 to 25 per year, with each session requiring two days onsite plus travel time.
• Prepare onboarding materials and confirm new hires are set up on company systems, processes, and standards before onsite training.
• Visit clubs identified as needing ongoing training or additional support.
• Diagnose cost of goods issues at identified clubs and work with club leadership to correct them.
• Track training and support outcomes at visited clubs and follow up on open items.
• Assist with golf retail SKU buildout, including item setup and coordination with Retail Operations.
• Partner with Retail Operations to confirm SKU data is accurate and consistent across clubs.
• Identify recurring training gaps and recommend updates to onboarding materials.
• Collaborate with Talent Acquisition and Operations on new-hire scheduling and training logistics.
• Prepare summary reports on onboarding progress, club visit outcomes, and cost of goods findings.
• Assist others and take on additional tasks as assigned by management.
• Follow company and department policies, procedures, and instructions; support and enforce company policies while maintaining high standards of ethics and integrity.
• Maintain professionalism and a commitment to excellence in interactions with colleagues and staff.
• Pursue personal and professional growth and maintain any required role-related certifications.
• Address and resolve challenges using available resources and work with corporate and club teams to support operations.
• Collaborate and contribute to the team's efficiency and company goals.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.
• Time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager