Disability Operations Manager

Dane Street, LLC

10d • Remote

About The Position

The Disability Operations Manager oversees the overall profitability, production, performance, and quality of an assigned regional operations center. The role is responsible for meeting financial and referral goals, managing staffing efficiency and performance expectations, and providing management with regular reporting as requested. The manager plans daily production and operations, analyzes performance and financial data, coordinates with support departments, and determines staffing needs. The position also oversees the deposition process when requested by a client or defense counsel. This job description may change at any time.

The role is remote and requires the employee to supply their own internet service and maintain an uninterrupted connection. Apple equipment and a media stipend are provided for the remote workspace. Compensation depends on factors including experience, education, and skills, and the position includes a benefits package.

Requirements

• Exceptional communication skills and a clear understanding of the company’s business lines.
• Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
• Computer literacy and typing skills.
• Supply personal internet service and maintain an uninterrupted internet connection while working from home.

Nice To Haves

• An associate’s degree or bachelor’s degree.
• Business experience in a healthcare and/or insurance setting.
• Business experience in a workers’ compensation and/or auto insurance setting.
• Long-term and/or short-term disability claims background.

Responsibilities

• Oversee the overall profitability, production, performance, and quality of the assigned region.
• Reach and exceed financial and referral goals.
• Manage staffing efficiencies and performance expectations, and support performance improvements for existing staff.
• Present management with regular reporting on requested topics.
• Plan and organize daily activities related to production and operations.
• Measure productivity by analyzing performance data, financial data, and activity reports.
• Coordinate with human resources, finance, IT, and BA to support successful production operations.
• Determine labor needs to meet production goals.
• Hire and train new employees.
• Organize and oversee schedules and work of assigned staff.
• Conduct timely and constructive performance evaluations.
• Handle employee discipline and termination in accordance with company policy as needed.
• Oversee the deposition process at the request of a client or defense counsel.
• Perform other duties as assigned.

Benefits

• Health insurance, including medical, dental, and vision coverage for employees and their families.
• Retirement plans, including a 401(k) with company match.
• Performance bonuses.
• Voluntary life insurance options for employees, spouses, and children.
• Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost to employees.
• Paid time off.
• Apple equipment and a media stipend for the remote workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed