Disability Operations Supervisor

Dane Street, LLC

10d • Remote

About The Position

The Disability Operations Supervisor leads and manages the day-to-day operations of the disability claims team. The role is responsible for high-quality service delivery, compliance with industry standards, and achievement of key performance indicators. The Supervisor oversees claims analysts, providing guidance, training, and support to improve performance and encourage career development.

The position supervises workflow, case assignments, performance management, scheduling, quality assurance, and administrative functions, including prompt handling of intakes. It also involves monitoring team performance, identifying and implementing process improvements, collaborating across departments, maintaining records, and reporting results to management. Remote work requires a reliable internet connection.

Dane Street processes insurance claims and provides customized Independent Medical Exams and Peer Review programs to help clients reach appropriate medical determinations in claims management.

Requirements

• Strong leadership and communication skills.
• Demonstrated ability to analyze data, solve problems, and make effective decisions.
• Proficiency with relevant software applications and systems.
• Maintain a reliable internet connection for remote work.

Nice To Haves

• Experience in a disability group insurance setting.
• Background in long-term or short-term disability claims.
• Business experience in a healthcare and/or insurance setting.
• Prior experience with disability claims processing is highly desirable.
• An associate’s or bachelor’s degree is preferred.

Responsibilities

• Supervise the disability claims team’s daily operations to ensure efficient workflow and quality outcomes, including case assignments and performance management.
• Oversee scheduling, quality assurance, and administrative functions, including ensuring intakes are addressed promptly.
• Train, mentor, and develop team members to achieve individual and team goals.
• Promote client satisfaction by ensuring inquiries and communications are addressed promptly.
• Monitor and assess team performance against established KPIs and metrics.
• Identify process improvement opportunities and implement action plans.
• Collaborate with other departments to improve operational efficiency.
• Maintain accurate records and documentation in accordance with company policy and regulatory standards.
• Prepare reports on team performance and present them to management.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Voluntary life insurance options for employees, spouses, and children.
• Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost to employees.
• Paid time off.
• 401(k) plan with company match.
• Apple equipment and a media stipend for remote workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed