DISABILITY DETERMINATION SUPERVISOR

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

The Disability Determination Supervisor works for the Disability Determination Services Administration within the Division of Benefits and Medical Eligibility. This in-office role directs professional Disability Specialists or Medical Consultants who analyze and determine eligibility for disability insurance and Supplemental Security Income benefits. The supervisor provides first-line staff supervision, guidance on Social Security disability program policy, and oversight of casework, training, performance, and unit operations.

Requirements

• Knowledge of complex federal laws, regulations, and policies governing disability benefit eligibility under the Social Security Act; program planning and evaluation methods; management and program policies and procedures; medical, physiological, and psychiatric terminology; effects of medical, physiological, and psychiatric conditions on functional capacity; work-system policies and procedures; and research analysis of statistical data or policy and procedural changes.
• Knowledge of leadership and management principles and practices, departmental rules and procedures, public administration, complex management functions of a responsible and confidential nature, and methods for creating, implementing, and monitoring performance measures.
• Skill in critical thinking, attention to detail, and using automated systems to enter, retrieve, research, analyze, and interpret statistical and programmatic data.
• Skill in reading, understanding, and interpreting complex federal, state, departmental, and legislative rules, laws, policies, and procedures.
• Skill in managing administrative functions and presenting complex information clearly and effectively, orally and in writing; managing multiple projects and time; performing technical and complex work using independent judgment; and organizing work and maintaining reports using multiple applications and varied information sources.
• Ability to organize and direct others, analyze situations, take effective action, and apply technical knowledge and skills.
• Ability to establish and maintain cooperative working relationships with public and private organizations, institutions, agencies, and individuals.
• Ability to travel as needed; exercise discretion and independent judgment; complete projects and reports accurately and on time; adapt to changing priorities and workloads; manage employees through coaching, mentoring, delegation, training, and evaluation; and communicate plans and respond to management questions.
• The ideal candidate has a bachelor's degree or an equivalent combination of education and experience, and four years of professional or technical disability determination experience adjudicating Social Security disability claims.
• Successfully pass background and reference checks and complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employees in the DBME Disability Determination Services Administration are subject to mandatory fingerprinting and an FBI background investigation under HSPD-12.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience, plus four years of professional or technical disability determination experience adjudicating Social Security disability claims.

Responsibilities

• Provide first-line supervision to Disability Specialists or Medical Consultants, offering guidance on Social Security disability program policy and planning and assigning subordinate staff work.
• Review casework to ensure accurate administrative, medical, and vocational development and evaluation.
• Respond to complaints, grievances, and inquiries from internal and external customers; research and respond to program-related questions from claimants, congressional representatives, advocates, and attorneys.
• Assess unit training needs and provide training and mentoring as needed.
• Prepare performance evaluations for subordinate staff.
• Review rules, regulations, policies, and procedures provided by the Social Security Administration.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Arizona State Retirement System participation and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
• Deferred compensation plan
• Wellness plans
• Tuition reimbursement
• Stipend opportunities
• Infant at Work Program
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager