Custodial Supervisor- Disability Determination Services

Goodwill Industries of Central Texas•Austin, TX

10d

About The Position

The Custodial Supervisor oversees custodial team members at assigned contract sites and ensures work is completed within established deadlines and scope of work. The position also provides mail processing and switchboard services to Disability Determination Services, including indexing and scanning documents, entering appropriate information into the IRON DATA system, and performing quality control on each document. The supervisor performs custodial duties as needed and achieves service goals and contractual compliance through active supervision, hands-on audits, and inspections. Responsibilities include supporting team members, addressing performance and quality issues, maintaining safe work practices, managing schedules and timekeeping, monitoring payroll hours against budget and metrics, ordering supplies, and reporting equipment and fleet needs. The role follows the assigned work schedule and dress code, provides exceptional customer service, and represents the organization positively in the community. Alternative work locations may be offered as appropriate.

Requirements

High school diploma or equivalent.
One year of supervisory experience.
Two years of experience in a mail processing center.
Proficiency in setting and managing team schedules.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong interpersonal, organizational, and communication skills.
Hands-on experience with word processing and spreadsheet programs.
Creative and flexible problem-solving skills.
Knowledge of methods, materials, and equipment used in custodial work, including safety practices.
Valid driver’s license, approved driving record, liability insurance, and a vehicle in good working condition for work-related travel.
Pass an approved background check according to site requirements; a post-offer background check is required to verify eligibility for the assigned customer or location.
Ability to work in a non-climate-controlled environment.
Ability to lift and carry up to 50 pounds at times.
Ability to stand, bend, and twist for eight hours.

Nice To Haves

Bilingual in Spanish and/or American Sign Language.
Experience with disabled or disadvantaged populations.

Responsibilities

Ensure the custodial team completes work at assigned contract sites within established deadlines and the scope of work.
Perform custodial duties to ensure daily completion of the scope of work.
Achieve daily service goals and contractual compliance through active supervision, hands-on audits, and inspections at assigned worksites.
Assist management in developing policies, processes, and workflow procedures for the custodial team.
Communicate professionally, verbally and in writing, with building managers and employees.
Report custodial operational issues to leadership as necessary.
Address and resolve employee performance and quality control issues.
Execute continuous improvement strategies, work practices, procedures, and quality control plans for assigned worksites.
Maintain processes and procedures that ensure employee safety; report hazards and ensure the team follows safety procedures.
Coach, train, mentor, and support custodial team members.
Manage time and attendance entries and edits, payroll hours against budget, and achievement of metrics.
Submit supply orders and manage custodial supply inventory at assigned worksites.
Maintain and report equipment and fleet requirements, including maintenance and repairs.
Adhere to the departmental dress code and assigned work schedule.
Deliver exceptional customer service and represent the organization positively in the community.
Provide mail processing and switchboard service to Disability Determination Services.
Index and scan documents, enter appropriate document information into the IRON DATA system, and perform quality control for each document.
Perform other duties as assigned.