Custodial Supervisor- Disability Determination Services

Goodwill Central Texas•Austin, TX

10d•$0 - $23

About The Position

The Custodial Supervisor oversees custodial team members at assigned contract sites, ensuring work is completed within established deadlines and the scope of work. The position also performs custodial duties and works toward daily service goals and contractual compliance through active supervision, hands-on audits, and inspections. The supervisor helps develop team policies, processes, and workflows; communicates professionally with building managers and employees; reports operational issues; and addresses performance and quality-control concerns. The role carries out continuous-improvement strategies, maintains employee safety procedures, reports hazards, and coaches, trains, and mentors team members. Additional duties include managing time and attendance and payroll hours against budget and metrics, ordering supplies and monitoring inventory, and reporting equipment and fleet maintenance and repair needs. The supervisor follows the departmental dress code and assigned schedule, provides exceptional customer service, represents the organization positively in the community, and performs other duties as assigned. The position supervises custodial team members.

Requirements

High school diploma or equivalent.
One year of supervisory experience.
Two years of experience in a mail processing center.
Proficiency in setting and managing schedules for team members.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong interpersonal, organizational, and communication skills.
Hands-on experience with word processing and spreadsheet programs.
Creative and flexible problem-solving skills.
Experience with disabled or disadvantaged populations.
Knowledge of custodial methods, materials, and equipment, including safety practices.
Valid driver's license with an approved driving record, liability insurance, and a vehicle in good working condition for work-related travel.
Ability to pass the required background check for the assigned site.
Ability to work in a non-climate-controlled environment.
Ability to lift and carry up to 50 pounds at times.
Ability to stand, bend, and twist for eight hours.

Nice To Haves

Bilingual in Spanish and/or American Sign Language.

Responsibilities

Ensure the custodial team completes work at assigned contract sites within established deadlines and scope of work.
Perform custodial duties to ensure daily completion of the scope of work.
Achieve daily service goals and contractual compliance through active supervision, hands-on audits, and inspections at assigned worksites.
Assist management in developing policies, processes, and workflow procedures for the custodial team.
Communicate effectively and professionally, verbally and in writing, with building managers and employees.
Report custodial operational issues to leadership as necessary.
Address and resolve employee performance and quality-control issues.
Execute continuous-improvement strategies, work practices, procedures, and quality-control plans for assigned worksites.
Maintain processes and procedures that ensure employee safety.
Report safety hazards and ensure the custodial team follows safety procedures.
Coach, train, mentor, and support custodial team members.
Manage time and attendance entry and edits, payroll hours against budget, and applicable metrics.
Submit supply orders and manage custodial supply inventory at assigned worksites.
Maintain and report equipment and fleet requirements, including maintenance and repairs.
Follow the established departmental dress code and assigned work schedule.
Deliver exceptional customer service and represent the organization positively in the community.
Perform other duties as assigned.