Disability Determination Supervisor

Arizona Department of Administration•Tucson, AZ

2d•Onsite

About The Position

The Disability Determination Supervisor works for the Arizona Department of Economic Security’s Disability Determination Services Administration in the Division of Benefits and Medical Eligibility. This in-office position directs the work of professional Disability Specialists or Medical Consultants who analyze and determine eligibility for disability insurance and Supplemental Security Income benefits. The supervisor provides first-line leadership, policy guidance, work planning, and casework review. The role also responds to program-related questions and complaints, assesses and provides staff training, prepares performance evaluations, and reviews rules, regulations, policies, and procedures provided by the Social Security Administration. The role requires managing staff and administrative functions, interpreting complex program requirements, communicating with internal and external stakeholders, and adapting to changing workloads.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
Four years of professional or technical disability determination experience adjudicating Social Security disability claims.
Knowledge of complex federal laws, regulations, and policies governing eligibility for disability benefits under the Social Security Act.
Knowledge of program planning and evaluation methods; management and program policies, practices, and procedures; and public administration.
Knowledge of medical, physiological, and psychiatric terminology and the effects of related conditions on functional capacity.
Knowledge of leadership and management principles and practices, performance measures, and methods for analyzing statistical data or policy and procedural changes.
Skill in critical thinking, attention to detail, and using automated systems to enter, retrieve, research, analyze, and interpret statistical and programmatic data.
Skill in reading, understanding, and interpreting complex federal, state, departmental, and legislative rules, laws, policies, and procedures.
Skill in managing multiple projects and administrative functions, time management, and performing complex work using independent judgment.
Excellent organizational and interpersonal skills, including prioritizing projects and tasks.
Ability to navigate multiple applications simultaneously and gather, organize, summarize, and report information from varied sources.
Ability to organize and direct the work of others, analyze situations accurately, and take effective action.
Ability to use and apply technical knowledge and skills effectively.
Ability to exercise discretion and independent judgment, adapt to changing priorities and workloads, and work toward short- and long-term goals.
Ability to communicate and present plans effectively and respond to questions from management.
Ability to pass background and reference checks, complete E-Verify, and meet the applicable HSPD-12 fingerprinting and FBI background investigation requirements.

Responsibilities

Provide first-line supervision to Disability Specialists or Medical Consultants, offering guidance on the application of Social Security disability program policy.
Plan and assign work to subordinate staff.
Review casework to ensure accurate administrative, medical, and vocational development and evaluation.
Respond to complaints, grievances, and inquiries from internal and external customers.
Research and respond to program-related questions from claimants, congressional representatives, advocates, and attorneys.
Assess unit training needs and provide training and mentoring as needed.
Prepare performance evaluations for subordinate staff.
Review rules, regulations, policies, and procedures provided by the Social Security Administration.
Organize, direct, coach, counsel, mentor, motivate, delegate to, train, and evaluate a diverse group of employees.
Create, maintain, and complete special projects and reports accurately and on time.
Establish and maintain cooperative working relationships with public and private organizations, institutions, agencies, and individuals.
Travel as needed.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.