Operations Manager Jobs

About The Position

Requirements

• Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, Statistics, Finance, Economics, or a related field.
• 5+ years of experience in Operational Excellence, Business Analytics, Revenue Operations, Process Improvement, Management Consulting, or a related discipline.
• Demonstrated experience using data analytics to drive operational and business improvements.
• Strong experience with data visualization, reporting, and analytics tools such as Power BI, Tableau, SQL, Excel, or similar platforms.
• Experience developing predictive models, performance dashboards, and business intelligence solutions.
• Strong problem-solving, critical thinking, and analytical skills.
• Excellent communication and presentation skills with the ability to influence decision-making through data.
• Proven project management and organizational capabilities.

Nice To Haves

• Lean Six Sigma Green Belt, Black Belt, or equivalent Continuous Improvement certification.
• Experience utilizing AI, machine learning, automation, or advanced analytics tools within a business environment.
• Experience supporting customer experience, customer operations, revenue operations, or service delivery functions.
• Experience in transportation, logistics, utilities, waste management, field services, or other operationally complex service industries.

Responsibilities

• Lead high-impact operational improvement initiatives focused on customer outcomes, service quality, efficiency, and revenue performance.
• Utilize Lean, Six Sigma, and Continuous Improvement methodologies to identify root causes and implement sustainable solutions.
• Evaluate existing business processes and identify opportunities to eliminate friction, improve efficiency, and enhance customer satisfaction.
• Develop scalable processes and operational standards that support long-term growth.
• Analyze large and complex datasets to identify trends, patterns, risks, and opportunities.
• Develop predictive models and early-warning indicators to proactively identify customer issues, service failures, revenue leakage, and customer attrition risks.
• Build dashboards, reporting tools, and performance scorecards that provide actionable insights to leadership.
• Conduct root cause analyses to identify drivers of customer complaints, operational inefficiencies, and revenue-impacting issues.
• Identify opportunities to leverage Artificial Intelligence, automation, machine learning, and advanced analytics to improve customer outcomes and operational performance.
• Partner with technology teams and business stakeholders to evaluate and implement AI-enabled solutions.
• Utilize emerging technologies to improve forecasting accuracy, customer issue prediction, workflow efficiency, and decision-making capabilities.
• Stay current on industry trends and innovations related to customer experience analytics and operational excellence.
• Identify opportunities to improve customer retention, satisfaction, and lifetime value.
• Analyze customer behavior, service interactions, and operational performance to uncover improvement opportunities.
• Develop recommendations that improve revenue generation, reduce revenue leakage, and enhance customer loyalty.
• Monitor key customer and operational metrics to ensure business objectives are achieved.
• Prepare executive-level reporting and presentations summarizing findings, recommendations, and project outcomes.
• Translate complex analyses into clear, actionable business recommendations.
• Establish KPIs and measurement frameworks to track the success of improvement initiatives.
• Present data-driven insights and business cases to senior leadership.

Benefits

• Competitive wages
• Comprehensive benefit package
• Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment