Operations Manager

Fleet Glass Services•Raleigh, NC

About The Position

The Operations Manager leads the day-to-day operations of FGS, helping teams deliver exceptional service, maintain operational efficiency, and provide a strong customer experience. The role oversees shop and field operations, personnel, invoices and operational reporting, inventory controls, and continuous improvement. It combines hands-on leadership, team development, customer service, and operational management.

Requirements

3–5 years of management experience in auto glass, automotive service, collision repair, fleet service, or a related industry.
Leadership experience managing both office and field personnel.
Experience reviewing invoices, monitoring operational expenses, and maintaining financial accuracy.
Knowledge of inventory management, purchasing, and vendor relations.
Strong organizational, problem-solving, and decision-making abilities.
Experience analyzing reports, tracking KPIs, and implementing operational improvements.
Strong communication and customer service skills.
Proficiency with Microsoft Office and business management software.
Valid driver's license and reliable transportation.

Nice To Haves

Auto glass industry experience.
ADAS calibration knowledge.
Multi-location operations management experience.
Experience managing mobile service or field service teams.

Responsibilities

Oversee daily operations of the shop, mobile service teams, and customer service department.
Manage scheduling, workflow, and resource allocation to ensure timely job completion.
Lead and develop Customer Service Representatives, dispatchers, technicians, and field staff.
Review invoices for accuracy, ensure proper billing practices, and resolve discrepancies.
Monitor operational expenses, labor costs, and material costs to support profitability.
Manage inventory levels and order materials to support efficient operations.
Oversee warranty claims, customer concerns, and quality assurance processes.
Analyze operational reports and key performance indicators (KPIs) to drive improvements.
Work with customers to resolve escalated service issues and maintain high satisfaction levels.
Ensure compliance with company policies, safety standards, and industry requirements.
Identify opportunities to improve productivity, reduce costs, and increase operational performance.
Conduct regular audits of inventory, service quality, documentation, and field operations.