Operations Manager

Schill Grounds Management•Loveland, OH

9d•$60,000 - $70,000

About The Position

The Landscape Operations Manager oversees the daily productivity of field crews, ensuring safety, quality, and productivity. The role trains and enforces safety procedures, supports quality control, oversees training and certifications, improves crew performance, and develops crew capability through instruction, education, correction, and follow-up. The manager ensures crews have clear job scopes, work-hour targets, appropriate staffing and qualifications, training and certifications, and proper equipment before dispatch. The role develops and continuously improves job plans and crew schedules, identifies underperforming jobs, supports equipment maintenance programs, assists with production cost estimates, and serves as a liaison between field operations and administrative, customer service, and general management functions. Employees are expected to carry out the company’s purpose, demonstrate its core values, and follow company policies and procedures.

Requirements

Valid driver’s license with an acceptable driving record that meets fleet insurance standards.
Must be able to pass a drug and alcohol test.
Knowledge of local turf types, shrubs, groundcover, and seasonal color materials, including growth characteristics, appropriate maintenance techniques, and common issues.
Strong computer skills and ability to adapt to new software programs.
Ability to move and/or lift up to 60 pounds consistently.
Good written and oral communication skills.
Ability to develop strong professional relationships with customers.
Self-motivated.
Creative problem solver with the capacity to innovate.
Team-oriented.

Nice To Haves

Ability to communicate in both English and Spanish is preferred.
Eight years of landscape experience, including three years as a supervisor or manager, is preferred; requirements may be flexible based on other qualifications.

Responsibilities

Train and strictly enforce all safety procedures and policies.
Ensure work meets the quality level needed to satisfy each customer and participate in the company’s Quality Control System.
Oversee training and certification activities.
Identify and improve the performance of lower-performing crew leaders and crews.
Build crew capabilities through training, instruction, education, correction, and follow-up.
Ensure crews are dispatched with job hours, a clear scope of work, and proper equipment.
Ensure crews work productively and consistently with the company’s Production System.
Ensure each crew has a plan with appropriate scope, task sequence, staffing, personnel qualifications, training and certifications, equipment, and work-hour targets.
Periodically challenge established job plans and continuously improve them.
Create job plans for new jobs before work begins.
Identify low-performing jobs and re-plan work to improve performance.
Develop crew schedules that account for job locations, equipment allocation, crew skills, customer preferences, productive timing, and job hours.
Support the mechanic’s programs for preventive maintenance, repair procedures, safety and function inspections, and inventory systems.
Assist as appropriate in developing production cost estimates for new opportunities.
Serve as a liaison between field operations and administrative, customer service, and general management functions.
Follow company policies and procedures.
Perform other duties as assigned.