Manager, Robotic Operations Support

Path Robotics•Columbus, OH

10d

About The Position

The Manager, Robotic Operations Support leads Mission Control, Path Robotics’ command center for remotely monitoring and supporting robotic weld cells across the customer fleet. This newly created role establishes extended shift coverage to ensure production is monitored, including weekends and overnight shifts. The manager is also the direct line to the part templating and production planning team. The role owns the Mission Control coverage model and develops specialists across shifts, while serving as a secondary point of contact for customers and the template consultant team on operational questions and escalations. The production planning lead reports to this role. The manager helps reduce downtime and escalations, develops release and rollout plans, establishes change management for CMMC and CUI, coordinates improvements to cell-system health, and reports coverage, staffing, and performance to the Head of MC/Fleet. The position may support work under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable. It may involve access to export-controlled information subject to ITAR and/or EAR and handling Controlled Unclassified Information (CUI). Candidates must be able to comply with applicable U.S. export control regulations, which may include meeting the definition of a U.S. Person where required. Employment may be contingent upon a background check consistent with applicable requirements.

Requirements

At least 5 years managing a 24/7 or shift-based operations team.
Proven experience building and staffing weekday, weekend, and multiple-shift schedules from the ground up.
Strong customer-facing communication skills and comfort serving as an escalation point when production issues arise.
Experience managing both generalist technicians and specialized technical roles, such as engineers.
Comfort operating in a fast-growing organization and helping define processes as the team scales.
Ability to comply with applicable U.S. export control regulations, which may include meeting the definition of a U.S. Person where required.

Nice To Haves

Experience in manufacturing, remote monitoring, or technical support.
Background in welding, robotics, or manufacturing operations; this is a plus but not required.

Responsibilities

Own and staff Mission Control coverage across weekday, weekend, second-shift, and third-shift schedules, ensuring there are no unmonitored windows or meeting customer needs.
Lead and develop Mission Control specialists across shifts, including onboarding and ramping new hires to full coverage.
Serve as the secondary point of contact for customers and the template consultant team on day-to-day Mission Control questions and escalations.
Manage the production planning lead and production expectations and support for customers.
Enable medium- and longer-term projects to reduce downtime and the number of escalations to L2.
Develop release strategies and rollout plans with the Mission Control Supervisor and CSMs.
Establish a change management process for CMMC and CUI and prepare the Mission Control team on systems and architecture.
Identify cell-system health improvement opportunities and coordinate with Fleet Engineering, Product, and CSMs.
Monitor fleet weld execution in real time, triage issues, and escalate as needed to the Fleet Manager or Preventative Maintenance team.
Report coverage, staffing, and performance status to the Head of MC/Fleet.