Manager, Robotic Operations Support

Path Robotics•Columbus, OH

10d

About The Position

The Manager, Robotic Operations Support leads Mission Control, Path Robotics’ command center for remotely monitoring and supporting robotic weld cells across the customer fleet. This net-new role establishes dedicated extended-shift coverage so production is continuously monitored, including weekends and overnight shifts. The manager is also the direct line to the part templating and production planning team. The role reports coverage, staffing, and performance status to the Head of MC/Fleet, and the production planning lead reports to this manager. The position supports work performed under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable. It may involve access to export-controlled information subject to ITAR and/or EAR, and handling Controlled Unclassified Information (CUI). Candidates must be able to comply with applicable U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required. Employment may be contingent upon a background check consistent with applicable requirements.

Requirements

At least 5 years managing a 24/7 or shift-based operations team.
Proven experience building and staffing weekday, weekend, and multiple-shift schedules from the ground up.
Strong customer-facing communication skills and comfort serving as an escalation point when production issues arise.
Experience managing a mix of generalist technicians and specialized technical roles, such as engineers.
Comfort working in a fast-growing organization where the role will help define processes as the team scales.
Ability to comply with applicable U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required.
Ability to adhere to company and federal data protection and confidentiality standards when handling CUI.

Nice To Haves

Background in welding, robotics, or manufacturing operations; this is a plus but not required.

Responsibilities

Own and staff the Mission Control coverage model, including weekday, weekend, and second- and third-shift schedules, with no unmonitored windows or as needed by customers.
Lead and develop Mission Control specialists across all shifts, including onboarding and ramping new hires to full coverage.
Serve as a secondary point of contact for customers and the template consultant team on day-to-day Mission Control questions and escalations.
Manage production expectations and customer support, including overseeing the production planning lead who reports to this role.
Enable medium- and longer-term projects that reduce downtime and the number of escalations to L2.
Develop release strategies and rollout plans with the MC Supervisor and CSMs.
Establish a change management process for CMMC and CUI, and prepare the Mission Control team on systems and architecture.
Identify cell system health improvements and coordinate with Fleet Engineering, Product, and CSMs.
Monitor fleet weld execution in real time, triage emerging issues, and escalate to the Fleet Manager or Preventative Maintenance team as needed.
Report coverage, staffing, and performance status to the Head of MC/Fleet.