Wealth Operations Manager

Gulf Winds Credit Union•Pensacola, FL

9d•$0 - $102,000•Onsite

About The Position

The Wealth Operations Manager serves as the operational leader of Gulf Winds’ wealth management program and as the central point of coordination among advisors, support staff, the broker-dealer, and internal credit union partners. The role creates a consistent, high-service client experience while ensuring efficient and accurate operations that meet regulatory and firm requirements. It develops scalable processes, controls, and team structures to support the program’s growth. The position coordinates marketing between the credit union and broker-dealer; manages daily account and client-service workflows; oversees the program’s internal compliance processes; and acts as a primary liaison with the broker-dealer or home office. It maintains procedures, documentation, controls, dashboards, and reporting, and oversees onboarding and recurring service workflows. As the support team grows, the manager will lead future Client Service Associates as direct reports and support recruiting and onboarding of future advisors and staff. The role is based in-office in the Pensacola, Florida market, primarily in an office setting. The expected schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., though nights and/or weekends may be required.

Requirements

Five to eight years of similar or related experience.
A bachelor’s degree, or formal industry-recognized certifications equivalent to a bachelor’s degree.
Strong working knowledge of brokerage operations, advisory accounts, retirement accounts, client service, and regulatory requirements.
Ability to motivate, influence, or train others and foster sound relationships with external entities.
Demonstrated leadership ability and capacity to manage people as the support team grows.
Ability to work in-office in Pensacola, Florida, and potentially work nights and/or weekends.

Nice To Haves

Prior experience in wealth management, brokerage, RIA, bank, or credit union investment operations.
FINRA Series 7 and Series 66, or an equivalent combination such as Series 63 and 65.
Series 24 for supervisory functions, or willingness and ability to obtain it if required.
Experience with a major broker-dealer platform, CRM/workflow systems, and compliance processes.

Responsibilities

Coordinate marketing between the credit union and broker-dealer, aligning campaigns, approvals, materials, events, communications, and brand requirements.
Manage daily operational workflows, including account opening, transfers, distributions, money movement, account maintenance, service requests, and escalations.
Serve as the internal point person for wealth-management compliance processes, documentation, correspondence, licensing, exceptions, audits, and required follow-up in coordination with the broker-dealer.
Act as a primary liaison with the broker-dealer or home office regarding operations, technology, compliance, service issues, and process improvements.
Maintain operational controls, written procedures, documentation standards, dashboards, and reporting to improve consistency and reduce risk.
Oversee client onboarding, transitions, recurring service workflows, annual review support, RMD tracking, beneficiary updates, and account maintenance.
Partner with branch and credit union teams to support referrals, track opportunities, and ensure follow-through across departments.
Lead future Client Service Associates as direct reports, including workload management, accountability, training, coaching, development, and performance expectations.
Support recruiting, onboarding, and integration of future advisors and staff as the wealth program expands.
Perform other job-related duties as assigned.