Partner Operations Program Manager, Associate
About The Position
The Partner Operations Program Manager will own the operational foundation for Brex’s external partner ecosystem. The role defines how partner programs are launched, managed, measured, and improved, including operating models, SLAs, reporting, fee reconciliation, issue management, and performance reviews. The role works closely with Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners to build scalable, well-controlled programs that deliver reliable outcomes for customers and the business. It is based in Brex’s Salt Lake City office in a hybrid environment, with at least three coordinated office days per week—Monday, Wednesday, and Thursday—and up to four weeks per year of fully remote work.
Requirements
- At least 3 years of experience in partner operations, payments operations, financial operations, vendor management, or a related role in fintech, banking, or another regulated environment; ideally at least 1 year of direct partner experience.
- English proficiency or fluency in written and spoken English.
- Demonstrated experience building operating programs, rather than only managing established workflows.
- Strong experience defining SLAs, KPIs, and governance structures and using them to improve external-partner performance.
- Experience with fee, invoice, or financial reconciliation processes, including investigating and resolving discrepancies.
- Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools to build reporting and identify trends.
- Excellent cross-functional communication and stakeholder-management skills, including the ability to influence senior internal and external partners.
- Sound judgment, strong attention to detail, and the ability to operate effectively in ambiguous, high-stakes situations.
- A builder mindset with a bias toward scalable processes, clear ownership, and AI-centric automation.
Nice To Haves
- Experience in payment rails, banking partnerships, card networks, fintech infrastructure, or money movement.
- Experience managing third-party vendors or regulated financial-services partners.
- Experience with audit-ready controls, compliance requirements, and contractual-performance obligations.
- Experience applying AI or automation to reconciliation, reporting, quality assurance, or operational workflows.
Responsibilities
- Define and own the partner-management operating model, including processes, decision rights, governance, documentation, and escalation paths.
- Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms, and hold internal and external stakeholders accountable.
- Build reporting that provides visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities.
- Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment calculations, and internal records are accurate and discrepancies are resolved on time.
- Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring.
- Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable corrective actions.
- Identify process gaps and automation opportunities to improve partner experience, reduce manual work, and strengthen control quality.
- Work with Finance, Legal, Compliance, Product, Engineering, and Partnerships to resolve complex issues and translate partner needs into scalable operational solutions.
- Create executive-ready updates summarizing performance, risks, financial impacts, and recommended actions.
Benefits
- Hybrid work environment with up to four weeks per year of fully remote work.
- Equity and other forms of compensation may be included, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
