Partner Operations Manager

Agility Robotics•Remote, OR

12h•$124,000 - $193,000•Remote

About The Position

Agility Robotics is seeking a Partner Operations Manager within its Customer Success function to build and strengthen the processes, systems, and operational frameworks that support its growing partner ecosystem. The role helps equip partners to deliver successful customer experiences while creating the structure and visibility needed to scale partner operations effectively. The position connects partner strategy with day-to-day execution. It develops and manages partner onboarding, engagement, readiness, and ongoing success; builds scalable processes; coordinates work across internal teams; and establishes operational metrics and reporting. It also supports strategic alliance relationships and agreements, shared growth opportunities, integrated service offerings, delivery methodologies, and joint marketing messaging. The role leads cross-functional initiatives from planning through execution, manages dependencies and risks, and uses data, partner feedback, and operational insights to identify opportunities for improvement. It is fully remote, with the option to work hybrid for candidates within commuting distance of the Salem, Oregon; Pittsburgh, Pennsylvania; or Fremont, California offices. The position operates independently with flexibility over daily priorities and provides operational guidance and work direction to team members, without direct disciplinary or reward authority.

Requirements

At least 5 years of experience in partner operations, business operations, customer success operations, program management, or a related field.
Experience building, implementing, and optimizing operational processes in a growing or evolving business environment.
Strong project and program management skills, including the ability to manage multiple priorities independently and drive initiatives to completion.
Demonstrated ability to work cross-functionally, influence stakeholders, and build alignment across teams with competing priorities.
Strong analytical and problem-solving skills, including the ability to translate operational data into actionable insights and recommendations.
Experience developing reporting, tracking mechanisms, and operational dashboards to support business visibility and decision-making.
Excellent communication and organizational skills, including the ability to bring clarity and structure to complex or ambiguous situations.
A proactive, resourceful mindset and the ability to balance strategic thinking with hands-on execution.
Current authorization to work in the United States.

Nice To Haves

Experience supporting partner ecosystems, channel partnerships, strategic alliances, or third-party service delivery models.
Experience in robotics, hardware, industrial technology, automation, or other complex technology environments.
Familiarity with customer lifecycle management, partner onboarding, enablement, and ongoing service delivery.
Experience scaling operational programs and processes in a high-growth organization.
Proficiency with CRM platforms, business intelligence tools, and project management systems.
Experience establishing KPIs, operational scorecards, and performance management frameworks.
A track record of simplifying complex processes and driving meaningful operational improvements.

Responsibilities

Own the operational success of external partners across the alliance partnership ecosystem, including partner onboarding, engagement, readiness, and ongoing success.
Build, document, and continuously improve scalable workflows and operating procedures across the partner lifecycle.
Coordinate with Customer Success, Sales, Product, Engineering, and other internal teams to align on partner needs and execute initiatives.
Establish and maintain operational metrics, dashboards, and reporting on partner performance, engagement, operational health, and improvement opportunities.
Identify improvements to the systems, tools, and infrastructure that support partner operations.
Identify operational friction across the partner journey and develop solutions that improve the experience for internal stakeholders and external partners.
Develop, manage, and maintain strategic partner relationships, alliance agreements, and shared growth opportunities.
Identify collaboration opportunities, define integrated service offerings and delivery methodologies, and shape joint marketing messaging.
Lead cross-functional operational initiatives from planning through execution, managing dependencies, risks, timelines, and stakeholder alignment.
Use data, partner feedback, and operational insights to identify gaps, recommend improvements, and drive scalable solutions.
Help set the direction and policies for partner-related sales activities and manage execution of strategic business plans for alliance success.
Provide operational guidance and work direction to team members without direct disciplinary or reward authority.

Benefits

401(k) plan with a 6% company match.
Company stock options.
100% company-paid medical, dental, vision, and short- and long-term disability insurance for employees.
Benefits eligibility beginning on the first day of employment.
Employee Assistance Program (EAP).
Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees.
For non-exempt employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations.
Paid parental leave programs.
Flexible work arrangements.
Professional development and tuition reimbursement programs.
Relocation assistance for eligible roles.
Annual discretionary bonus for eligible roles.