Partner Operations Manager
About The Position
This position resides within the Commercial Strategy, Revenue Operations organization and reports directly to the Senior Manager, Partner Operations. The Partner Operations Manager supports the Channel & Ecosystem Partners & Government Affairs & Industry Associations team by driving operational execution of partner programs, processes, systems, and business initiatives. The role works closely with Partner Leadership and cross-functional teams to improve program effectiveness, streamline operations, deliver actionable insights, and help scale the Calix partner ecosystem. The ideal candidate combines operational rigor, analytical skills, and program management expertise with experience working with channel partners and managed service providers.
Requirements
- Experience working with channel partners and managed service providers.
- Operational rigor, analytical skills, and program management expertise.
Responsibilities
- Support the operational execution and ongoing management of Channel & Ecosystem Partner programs.
- Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness.
- Manage program activities, communications, reporting, and stakeholder coordination across the partner organization.
- Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making.
- Partner with Commercial Operations, Finance, Marketing, Compensation, Sales, and other cross-functional teams to execute partner initiatives.
- Track program performance, identify trends, and recommend process improvements that increase efficiency and scale.
- Support partner onboarding, incentives, enablement, and engagement programs as required.
- Manage operational aspects of partner projects from planning through execution.
- Conduct root-cause analysis of business and program performance and identify opportunities for improvement.
- Ensure consistency, compliance, and adoption of partner program policies, processes, and tools.
- Support annual planning activities, program launches, and ongoing operational initiatives.
- Perform ad hoc reporting, analysis, and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
