Partner & Revenue Operations Manager

Eon•New York, NY

About The Position

Eon is building its channel motion across resellers, cloud marketplaces, and partner-led competitive displacement. The Partner & Revenue Operations Manager will build and own the systems behind that motion, including deal registration, partner incentives, marketplace transactions, attribution, and partner performance. The role is also a hands-on member of the Revenue Operations team, dividing time between partner operations and broader go-to-market operations such as Salesforce, automation, reporting, and analytics. This is a technical builder role. The manager will configure Salesforce directly, connect tools through automation, and use AI tools and agents to increase operational efficiency. The role will establish partner processes and reporting, connect partner activity to forecasting, territories, routing, and compensation workflows, and build a partner relationship management system on Salesforce. It will work across Sales, Marketing, Customer Success, Finance, Legal, Deal Desk, and the partner team.

Requirements

4–6+ years of experience in Revenue Operations, Sales Operations, or Partner Operations at a B2B SaaS company.
Deep, hands-on Salesforce technical ability, including building Flows, automations, and data models independently; Salesforce Admin certification or equivalent hands-on experience.
Proven automation experience using tools such as Zapier, Workato, n8n, or native Salesforce automation.
Hands-on experience building AI workflows or agents that solved operational problems, with examples using tools such as Claude, ChatGPT, or MCP-based integrations.
Experience in a high-pace startup or scale-up environment where priorities change frequently and speed matters.
Ability to independently structure and deliver solutions to ambiguous problems without a detailed specification.
Strong analytical skills and advanced Excel or Google Sheets skills.
Strong communication skills, including influencing without authority and turning data into clear narratives and recommendations for leadership and field teams.

Nice To Haves

Channel, reseller, or partner operations experience, including deal registration, partner incentives, and attribution.
Cloud marketplace experience, particularly AWS Marketplace private offers.
Experience in consumption-based, infrastructure, or cloud SaaS businesses.

Responsibilities

Build and operate partner processes, including deal registration, channel-conflict rules, partner tiers, and partner-sourced versus partner-influenced attribution.
Support the design, tracking, and payout validation of reseller incentives, AE/SE SPIFFs, and displacement promotions.
Build partner pipeline and performance reporting, including partner-sourced pipeline, win rates, deal velocity, and ROI by partner and program.
Serve as an operational point of contact for partners and the internal partner team, translating channel strategy into usable field processes.
Work with Legal on reseller, referral, and marketplace agreements; maintain templates, support negotiations with operational details, and track agreement status, terms, and renewals in Salesforce.
Connect partner operations to core RevOps processes, including forecasting partner-sourced and marketplace pipeline, aligning partner coverage to territories and account ownership, and setting routing rules for partner-sourced leads and opportunities.
Own the partner-to-compensation workflow, ensuring partner deals, SPIFFs, and co-sell credit flow accurately into the commission process run by RevOps.
Analyze partner contribution across the Marketing-to-SDR-to-Sales-to-CS funnel and convert bottlenecks into process or system improvements.
Set up partner and marketplace deals in Salesforce, including partner of record, discount and margin tiers, and private offer terms, so they are ready for Deal Desk review and approval.
Drive adoption of partner processes through documentation, field enablement, and shared definitions and metrics across Sales, Marketing, Customer Success, Finance, and Legal.
Contribute to broader RevOps work as priorities shift, including Salesforce requests, reporting, data hygiene, process fixes, and cross-functional projects with clear owners, milestones, and success metrics.
Build hands-on Salesforce solutions using Flows, validation rules, custom objects and fields, page layouts, and reports.
Design and deploy automations across the GTM stack, including Salesforce, Slack, Gong, marketplace portals, and billing systems, to reduce manual work and data errors.
Build AI agents and AI-powered workflows for tasks such as data quality checks, partner deal routing, deal registration triage, and partner reporting, and identify additional uses for AI.
Build a partner relationship management system from scratch on Salesforce, covering partner onboarding, deal registration, partner-facing access, and performance tracking.