Manager, Partner Operations

NBCUniversal•New York, NY

10h•$85,000 - $110,000•Hybrid

About The Position

The Partner Operations Manager is a member of the Platform Distribution & Partnerships (PD&P) Partner Operations team. This role is responsible for the smooth and efficient execution of operational processes that support PD&P business strategy and serves as the primary operations contact for assigned distribution partners and product workflows. The manager operationalizes deal terms, manages in-market execution, monitors project and partner workflow performance and health, drives cross-functional execution, and identifies and escalates risks as needed. The role oversees content distribution to third-party streaming platforms, (v)MVPDs, and FAST distributors, and coordinates operational work required to fulfill commercial distribution agreements. It oversees workflows across linear, single live event, VOD, and FAST products, including distributor onboarding, premieres, product and feature launches, major events, and other priority initiatives. The manager partners with internal teams and external distributors and vendors throughout initiative planning, execution, and in-market support; troubleshoots delivery and technical issues; and works to improve operational efficiency and content discoverability. The position is hybrid in New York, with a minimum of four days per week in the office. Candidates must have unrestricted work authorization in the United States and be at least 18 years of age. The position is eligible for company-sponsored benefits and has a salary range of $85,000–$110,000 plus bonus.

Requirements

Bachelor's degree in supply chain management, operations management, business management, or a related field, or equivalent professional experience.
At least three years of experience in media distribution, supply chain, or operations management.
High digital dexterity and familiarity with modern workplace productivity tools, content management system (CMS) platforms, low-code databases such as Airtable and Smartsheet, and generative AI assistants such as Microsoft Copilot.
Must be willing to work in New York in a hybrid capacity, with a minimum of four office days per week.
Must have unrestricted work authorization to work in the United States.
Must be at least 18 years of age.
Must submit a resume/CV online to be considered.

Nice To Haves

Experience within the media industry and ecosystem.
Exceptional problem-solving skills, including adapting, identifying operational challenges, evaluating root causes, and recommending practical solutions that improve efficiency and business outcomes.
Success contributing to and maintaining a team culture grounded in professionalism, respect, and accountability.
Excellent leadership and interpersonal skills, with the ability to establish and maintain effective relationships at all levels of the organization.
Ability to prioritize immediate needs, adapt to changing requirements, and anticipate and plan for future needs.
An innovative mindset and continuous focus on improving processes, technology utilization, and team effectiveness.
Ability to communicate effectively across all levels of a flat organization.
Ability to handle adverse and unexpected situations in a composed and professional manner.
Ability to adapt to and initiate change in a fast-paced, agile environment.

Responsibilities

Oversee the daily distribution of content to third-party streaming platforms, (v)MVPDs, and FAST distributors.
Execute operational work required to fulfill business requirements in commercial distribution agreements and provide leadership with regular status updates.
Oversee linear, single live event, VOD, and FAST products and workflows, including new distributor onboarding, key premieres, product and feature launches, major tentpole events such as the Olympics, and other priority initiatives.
Partner with internal stakeholders, including the commercial deal team and Marketing, and external distributors and vendors to execute business goals and merchandising strategies that improve content discoverability.
Own initiative lifecycles from planning through execution and in-market support.
Troubleshoot delivery and technical issues proactively and reactively, improve team efficiency, and support service-level agreements and other department metrics.
Create root cause analyses that describe incidents and causes, quantify impact, and identify corrective and preventive actions.
Develop deep knowledge of assigned distributors and platforms and serve as a subject-matter expert.
Partner with end-platform owners to identify UX and UI opportunities that improve operational efficiency and support content discoverability and merchandising needs.
Collaborate with Technology, Advertising, Marketing, and Business teams to drive initiative execution; serve as the Partner Operations lead and escalation point between business and technology teams.
Translate business terms into process and technical requirements, and manage initiative planning, testing, and execution.
Provide leadership with status updates on a regular cadence.